Responsible in advocating the Personal Banking Proposition, leveraging opportunities whilst ensuring customer centricity
Deliver high standard of service levels as defined by the bank, providing best in class customer engagement and experience
To ensure compliance with products and sales policies, procedures and guidelines set by the Bank and relevant authorities are adhered and complied to at all times
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Maintain regular and consistent attendance and punctuality.
Excellent communication skill & customer service oriented.
Lead and coach Barista in beverage making and ensure team align with SOP to maintain the highest quality, consistent product standards and operational excellence.
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Safety Training & Awareness: Organize and lead safety induction programs, toolbox meetings, and emergency drill exercises for employees and third-party contractors.
Documentation & Reporting: Maintain up-to-date health and safety records, statutory registers, and submit required documentation to relevant local authorities as scheduled.
Certification: Valid Green Book registration with the Department of Occupational Safety and Health (DOSH / JKKKP) is highly preferred.
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Assist in the tracking, reporting, and analysis of commercial performance.
Build, maintain, and streamline complex financial models to support critical business initiatives, and conduct in-depth profitability analyses across product lines, customer segments, and regions to identify margin improvement opportunities.