Support Active Directory, Azure Entra ID and Microsoft 365 administration: account hygiene, MFA enrollment, group membership, conditional access exceptions per approved requests.
Record and track incidents and service requests in the ticketing system through to resolution, including actions taken and outcomes.
Escalate problems and emerging risks to senior analysts and IT management; flag trends observed across alerts.
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Support Power Platform administration (Power Automate flows, Power Apps, environments, DLP policies) and Copilot rollout, licensing, and usage governance.
Author, review, and maintain knowledge base articles, standard operating procedures, user guides, and IT process documentation to a consistently high standard.
Handle document control activities — version management, naming conventions, storage structure, and access reviews — across SharePoint and OneDrive repositories.
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