Maximize Revenue: Actively upsell higher room categories, extended stays, and resort experiences (such as spa packages or dining at Ya Yuen or Spice Brasserie) to optimize hotel occupancy and revenue.
Inventory Control: Monitor room availability and coordinate closely with the Front Office and Revenue management teams to prevent overbooking and manage waitlists.
Billing & Pre-Arrivals: Verify billing instructions, process advance deposits, and review daily arrivals to ensure all guest preferences and VIP details are noted before check-in.
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