You will keep our customers happy. You will be responsible for maintaining a high level of customer satisfaction across all our platforms (Facebook, Instagram, TikTok, Shopee), ensuring every interaction is positive.
You will help us get better. You will contribute to the continued development and improvement of our customer service by identifying areas where we can smooth out processes or improve the experience.
You will coordinate with operations. You will work closely with warehouse personnel to monitor service levels, ensuring that orders are being fulfilled correctly and solving any shipping issues that arise.
Handle HR paperwork and documentation: Prepare, send, track, and follow up on onboarding documents, employment contracts, forms, and other HR-related paperwork.
Perform data entry and record updates: Update information accurately across relevant corporate platforms, trackers, systems, and databases as required.
Support HR operations: Assist with follow-ups, filing, coordination, reporting support, recruitment admin, onboarding preparation, and other HR operational tasks as assigned.