• Address customer complaints, concerns, and issues with empathy and professionalism.

• Analyze customer concerns and determine the best course of action for resolution.

• Collaborate with relevant departments to escalate and resolve complex issues. ...

a) Attend to walk-in and call-in client’s enquiries

b) Arrange appointments efficiently

c) Registration and follow up appointments ...

Provide guidance to customers about quantities on stock, required time to produce and deliver. Review customer requests related to production lead–time, assess transportation mode and service to be used based on customer coverage

Reviews daily customer demand and validates deviations, also subject to specific customer needs

Ensures proactive internal notification of customer delivery risk following Customer Impact Alert processas well as sending a proactive external notification to customers on supply risk minimum 1 week prior to the customer order schedule date ...

Accurately record and update customers’ cases into products CRM and trackers following appropriate processes.

Provide accurate and understandable information to all customers and support partners.

Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases. ...

Who we are looking for?

1) Fresh graduates or someone who is ready to try something exciting

2) Enthusiastic and loves talking to people ...

• Provide guidance to customers about quantities on stock, required time to produce and deliver. Review customer requests related to production lead–time, assess transportation mode and service to be used based on customer coverage

• Reviews daily customer demand and validates deviations, also subject to specific customer needs

• Ensures proactive internal notification of customer delivery risk following Customer Impact Alert processas well as sending a proactive external notification to customers on supply risk minimum 1 week prior to the customer order schedule date ...

Provide guidance and support to customers experiencing difficulties or needing additional assistance.

Maintain accurate records of customer interactions.

Collaborate with team members to resolve complex customer issues. ...

Monitor any issue relate to the client via call or social media

Job Requirement:

Fluent in reading, speaking and writing Mandarin ( ...

Co-ordinate with internal staff and ensure closure of all customer service calls/complaints. •

Resolve customer queries efficiently and escalate problems/issues promptly

Back-up Support order processing in software system ...

English & Mandarin

Excellent telephone etiquette (professional, confident and patient)

Must possess at least ...

• Respond customer queries and expedite requests

• Ensure delivery and customer requirements are met

• Undertake ad-hoc duties as assigned. ...

• Develop and maintain effective and professional customer relationships.

• Support account management and transaction processing.

• Provide product and technical support as it relates to customer transactions, customer feedback and other requests. ...

Responsible for ensuring that orders are input into the system accurately and in a timely manner

Goods issues, invoicing month-end closing through SAP

Ensure customer needs/requests are met in a timely manner ...

Designation

Associate – Customer Support for Interpretation & Translation Support

Experience in years ...

Activities of the team may include:

Develop and maintain effective and professional customer relationships.

Support account management and transaction processing. ...

Provide timely support to customers through available communication channels (inbound, outbound calls and email)

Probe & identify financial needs on service calls and pitch relevant solutions in line with client charter.

Pro-active support to customers to prevent damage to brand loyalty

This is a contract role for a Customer Service Representative located in Petaling Jaya. As a Customer Service Representative, you will be responsible for providing support and ensuring customer satisfaction. Your day-to-day tasks will include addressing customer inquiries, resolving issues, and creating a positive customer experience. This is an on-site role, and you will be working at the Petaling Jaya office.

Qualifications

Customer Service Representatives, Customer Support, and Customer Service skills ...

• Working Location: East Responsibilities

• Handle customer service hotline and provide first level of support

• Provide quality customer service to customers over phone or email ...

Resolve customer issues independently and in an efficient manner.

Ensure accurately and efficiently processing of customer orders in Oracle Cloud System including Order Acknowledgment to customers within 24hours.

Process purchase orders to suppliers and liaise with forwarder including consolidation shipment till goods receipt. ...

Communicate with internal and external parties about customer deliveries.

Collaborate with the customer relationship team for personalized responses, ensuring satisfaction and loyalty.

Contribute to enhancing overall customer experience. ...

Training Provided.

Diploma Holder

Malaysian ...

Essential Functions/Core Responsibilities:

Minimum Skills to Hire:

Candidates with Bachelor Degree in accounting, finance relevant with Fraud, Chargeback and Appeal ...

Training

: Conduct training sessions for both new and existing clients on how to utilize the software effectively.

Problem Resolution ...

4. Notify Planner on the customer ordering to obtain target or planning date delivery if there are no balance stock or new production output required.

5. Follow-up with planner on the commit delivery date.

6. Notify customer on the delivery status ...

Key Performance Indicators (KPI) as a team:

Financial – Ensure the team achieves Service Level Agreements (SLA) and maintain cost effective management

Customer – Plan and organize Contact Center (CC) activities to meet and exceed customer standards and expectations ...

Activities of the team may include:

Develop and maintain effective and professional customer relationships.

Support account management and transaction processing. ...