Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals.
Collaborating with management and operations team to secure, retain, and grow our clienteles.
Creating informative presentations; presenting and delivering information to potential clients at client meetings.
...
Work with suppliers and internal departments on service recovery for case closure at the customer’s level and to meet the target set for case resolution
Update and retrieve information via internal customer information system
Develop and maintain work knowledge of internal policies, procedures, and processes to better customer satisfaction.
...
Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals.
Collaborating with management and operations team to secure, retain, and grow our clienteles.
...
Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals.
Collaborating with management and operations team to secure, retain, and grow our clienteles.
...
Achieve meaningful objectives as part of a mission-driven and values-based organisation
Share clear and accurate information when attending and responding to queries on GetGo’s official communication channels, including but not exclusive to live chat and emails
Resolve customer enquiries and disputes efficiently, and escalate issues promptly when required
...