Services includes: issuance of introduction letters, bill inquiries, car registration, driver and helper application, event registration and dining reservations
Generate reports as specified by the Member Services Senior Manager
To attend to customers’ inquiries on products, accounts and services, and offer alternatives solutions to fulfill customer needs, ensuring total customer satisfaction.
To gather customer feedback, identify problem trends and highlight to Team Leader & Supervisors for discussion, service enhancement and resolution of problems.
To ensure that standard operational procedures (SOP) are adhered to.
...
To attend to customers’ inquiries on products, accounts and services, and offer alternatives solutions to fulfill customer needs, ensuring total customer satisfaction.
To gather customer feedback, identify problem trends and highlight to Team Leader & Supervisors for discussion, service enhancement and resolution of problems.
To ensure that standard operational procedures (SOP) are adhered to.
...