Responsible for food preparation and cooking, keeping the kitchen and equipment clean and meeting food quality expectations of customers.
Role and Responsibilities:
Managed food quality, consistency, presentation and cost with proper planning based on sales needs. Take into account customer feedback and channel this back to Area Manager
Ensure that high standard of hygiene is maintained by the all staff.
Manpower planning with proper planning on weekly staff duty roster to ensure staffing meets the sales needs.
Supervise cash flow and handle petty cash payments
Review communication book daily.
Assist Area Manager to develop market positioning and ensure that advertising , promotions, and prices are consistent with and communicate that positioning to the staff
Make decisions on issues such as recruitment, discipline, termination of employment, performance assessment and reward.
Make every effort to let customers feel welcome with friendly and uncompromising service. Ensure all service crew follow likewise
Solicit feedback from customers and staff, for areas of improvement and incorporate useful suggestions into operations
Know the duties & responsibilities of staff & ensure they are carried out
Supervise operations in outlet and serve customers when required
Handle customer complaints, maintaining good customer relationships
Any other tasks as and when assigned by Management
Inventory Control: To oversee cafe inventory, including ordering, restocking, and minimizing waste to ensure product availability while managing costs.
Café Ambiance: To maintain an inviting and aesthetically pleasing café environment, including seating arrangement, decor, and cleanliness.
Menu Collaboration: To collaborate with HQ by gathering and incorporating customer feedback to enhance and update the cafe's menu offerings, aligning with customer preferences and seasonal changes.
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