Maintain and organise digital files, internal SOPs, workflows, FAQs and knowledge base to support operations.
Assist in generating e-commerce reports/data (sales, stock, performance) and provide administrative support to the e-commerce team.
Ensure compliance with company standards & quality control (as Desince emphasises product quality with ready stock, fast delivery and competitive pricing)
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Assist and resolve customers order issues or enquiries such as request for exchange, return, refund and product damage/defect claims via chat box, e-mail or phone.
Plan online Sales & Marketing strategies (work on online promotions, activity support)
Liase and coordinate with customers on sales enquiry, quotation, order processing and deliveries arrangement,resolving complaints
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Assist and resolve customers order issues or enquiries such as request for exchange, return, refund and product damage/defect claims via chat box, e-mail or phone.
Plan online Sales & Marketing strategies (work on online promotions, activity support)
Liase and coordinate with customers on sales enquiry, quotation, order processing and deliveries arrangement,resolving complaints
...