TEA EXPLORER PTE. LTD. Hiring! User Operations Intern (DTC - O2O) in Central Region (Singapore), Earn up to SGD 1,200 - Ricebowl

As part of CHAGEE Singapore’s expansion, we are looking for a dynamic User Operations Intern to be part of the pioneering team. You will be responsible for supporting platform operations, coordinating campaign rollouts etc.

If you are looking to develop your career with one of the global leading tea beverages brand and be part of this exciting expansion; send in your application now!

Responsibilities

• Assist in the setup and coordination of operations for our Direct-to-Customer (DTC) and Third-party (O2O) channels
• Support the team in maintaining a smooth user experience across our app, online ordering, in-store and delivery platforms
• Coordinate with cross-functional teams to ensure timely execution of campaigns e.g. upload & review of app banners
• Monitor user journeys and help flag any operational issues or drop-offs
• Assist in responding to customer enquiries and ensuring prompt follow-up
• Help track performance of campaigns or user engagement, and assist in generating reports
• Support in various team projects, including ad hoc tasks as required

At CHAGEE, we are Passionate Purveyors of TEA, and it is the very

heart and soul of our business. Our journey is fueled by a deep-rooted

commitment to sourcing, crafting, and sharing the finest teas from

around the world. With a relentless pursuit of quality, innovation, and

sustainability, we have emerged as industry leaders, redefining the

tea experience from November 17, 2017, with the first store in Yunnan

China.

Now we’ve grown to more than 29 provinces and cities in mainland

China, and has also opened stores in Southeast Asia like Malaysia,

Singapore, and Thailand. As of 2024, we have over 5,000+ stores globally.