GTRSG PTE. LTD. Hiring! INTERN, TRAINING - SERVICE QUALITY in East Region (Singapore), Earn up to SGD 1,150 - Ricebowl

• Conduct audits by using an existing audit checklist to perform audit checks at the counter and gate.

• Observe activities on the ground and identify possible areas of improvement.

• Construction and consolidation of effective course modules to drive operational and service excellence.

• Refresh and updating of existing training materials.

• Conduct random inspections according to the grooming guidelines and standards and SOPs.

• Develop SOPs and guidelines for business continuity plans (e.g. manual check-in).

• Lead and motivate operational staff to carry out their duties according to the requirements of the airlines.
  

• Confident in communications

• Observant and meticulous to details

• Excellent writing skills to draft guidelines and procedures

• Ability to collaborate with others and get stakeholder buy-in to drive effective change management

• Have the drive to learn

GTRSG is a joint-venture company between SATS Ltd and Air Asia to carry out ground handling services. The company has 2 branches - GTRSG in Singapore and GTRMY in Malaysia.

GTRSG provides ground handling services such as passenger check-in/ boarding/ ticketing, baggage and ramp services to Air Asia group and other airlines operating out of Changi Airport Terminal 4.

There is no better time than now to explore a career with GTRSG, join us now!