Job Purpose
We are looking for a detail-oriented and organized Operations & Admin Intern to manage the back-end administration of our short-term rental properties across multiple Online Travel Agencies (OTAs) like Airbnb, *************, and Agoda.
This role is heavily focused on digital administration, data management, channel coordination, and preparing regular performance reports for property owners.
Key Responsibilities
- OTA Platform & Calendar Administration: Update and maintain listings, pricing, and availability across multiple booking channels using channel manager software to prevent double-bookings.
- Owner Reporting & Data Entry: Compile periodic performance reports, revenue summaries, and expense tracking spreadsheets for property owners.
- Guest Support & Messaging: Handle routine multi-channel guest inquiries, coordinate check-in instructions, and manage digital communication workflows.
- Operations & Vendor Logistics: Schedule cleaning crews, coordinate maintenance vendors, track household supplies, and log property expenses.
- Review & Record Keeping: Monitor guest reviews across booking platforms and maintain accurate digital records of all bookings and maintenance logs.
Requirements
- Strong Administrative Skills: Highly organized with exceptional attention to detail; strong proficiency in Microsoft Excel or Google Sheets for reporting and data entry.
- Tech-Savviness: Comfortable navigating web dashboards, property management systems (PMS), and multi-channel booking platforms.
- Communication: Clear and professional written communication skills for managing digital guest chats and compiling formal owner updates.
- Reliability: Proactive, independent worker capable of managing daily operational checklists and routine back-office tasks accurately.
- Preferred Candidate
- Background in Business Administration, Finance, Real Estate, Hospitality, or related fields.
- Prior experience in administrative support, data entry, or e-commerce platform management.
Pay: RM700.00 - RM900.00 per month
Work Location: In person