Activate Games Hiring! Part Time Game Facilitator in Federal Territory - Ricebowl

About Activate

Activate is an active gaming & entertainment concept fusing technology and physical activity to create live-action gaming experiences. Our games are immersive and interactive, requiring players to run, jump, hide, throw objects, and press buttons. Designed for multiple players, they call for a mix of movement, problem-solving skills, and team work.

All the way from North America, we are opening our first Asia store in Kuala Lumpur Pavilion Bukit Jalil in mid-March 2026.

We are currently seeking active, passionate, and customer service-savvy professionals to be part of the pioneering team at Activate Asia. Together, we will raise the standard of game entertainment in Malaysia while having a blast amongst our agile, creative workforce.

Learn more about us at: *************

Responsibilities

This position keeps you constantly on the move, with limited time spent sitting down. It may involve tasks that require you to be actively present and responsive in a fast-paced work environment.

• Deliver outstanding customer experiences through clear, engaging communication and attentive service, through:
• Greeting customers warmly upon arrival and departure
• Processing bookings, check-ins and payments in a timely, organized manner
• Conducting concise, informative hub introductions for new groups prior to gameplay
• Proactively engage and assist customers during gameplay as needed, including participating in the games with them, to ensure a positive and smooth adventure
• Responding to customers inquiries quickly and professionally
• Providing a warm and efficient check out process
• Collaborating with other agents to troubleshoot issues and ensure optimal game performance
• Maintain a clean, safe, and welcoming environment by:
• Performing regular cleaning and sanitation of game rooms, front desk, lockers, wristbands, lounges, door handles, and other high touch areas
• Conducting minor maintenance and repairs on room hardware and equipment

Skills and Qualifications

You may be a fit for our team if you:

• Have strong communication, multi-tasking, and time management skills
• Have the ability to adapt to unforeseen situations in a calm and efficient manner
• Are a people person - energetic, friendly, and outgoing, with the ability to command attention in a crowd
• Have a strong customer service orientation committed to delivering an exceptional customer experience
• Have a growth mindset to pick up new skills on the job
• Are flexible and available to work evenings, weekends, and holidays
• Are willing to work various shifts starting as early as 9 am and ending as late as 12 am
• [Bonus] Have some troubleshooting and technical ability that can be applied to a wide variety of equipment repair/maintenance needs
• [Bonus] Have prior experience in retail or customer service within Malaysia

Job Type: Part-time

Pay: From RM15.00 per hour

Expected hours: 6.0 – 31.5 per week

Benefits:

• Flexible schedule
• Opportunities for promotion

Application Question(s):

• Based on what you know about our business concept, explain in detail specific behaviours or processes you will implement to delight the customer.

Location:

• Kuala Lumpur (Required)

Work Location: In person