FRISEE EATS SDN BHD. Hiring! Part Time WAITER - WAITRESS in Kelantan - Ricebowl

SYARIKAT FRISEE EATS SDN BHD 

KOTA BHARU, KELANTAN 

CHEFS / COOKS (HOSPITALITY & TOURISM) 

PART-TIME 

MINIMUM DIPLOMA / CERTIFICATE IN ANY RELATED FIELD OR EQUIVALENT 

1 YEAR EXPERIENCE NEEDED

VACANCIES: 3

Requirements: 

1. Minimum 1 year of experience in a restaurant server or service role.

2. A good-looking, pleasant, and well-presented individual (neat), with a good memory, effective communication, and strong multitasking skills efficiently in a fast-paced environment, is a must.

3. Must be available to work early mornings, evenings, weekends, holidays, and long-hour shifts (8 hours and above per day), depending on operational needs. Comfortable working in a busy, high-traffic front-of-house setting. 

4. Friendly, approachable, and customer-focused attitude. Team player with a positive attitude. 

5. Strong communication and listening skills. Possess good writing and speaking skills in English.

6. Comfortable using POS and other digital ordering systems. 

7. Possess a valid Typhoid Injection Certificate and Food Handling Course Certificate (or willing to obtain upon hiring). 

About The Role:

Frisee Eats Sdn Bhd is seeking an enthusiastic and dedicated Waiter / Waiteress to join our dining team in Kota Bharu, Kelantan. This is a part-time position that offers an excellent opportunity to develop your menu mastery and upselling skills within a professional dining environment. As a Waiter, you will guide guests through the menu, offer wine pairings, ensure courses are properly paced, and maintain table cleanliness throughout the multi-course meal. This role is fundamental to maintaining our restaurant's efficiency and upholding the standards of excellence that define our hospitality operation. 

Key Responsibilities: 

1. Guest Service 

- Greet guests warmly and assist with seating arrangements if needed.

- Present menus, explain daily specials, and answer questions about ingredients or dietary restrictions (if needed).

- Take accurate food and beverage orders (if needed) and relay them promptly to the kitchen, pastry, and bar.

- Deliver orders promptly and check back with guests to ensure satisfaction.

- Handle guest requests and resolve any service issues promptly and professionally.

2. Order & Payment Processing 

- Use the POS system to enter orders and process payments accurately.

- Assist guests with bill settlement, including splitting checks or handling tips.

- Ensure correct handling of cash and electronic transactions according to company policies.

3. Table & Station Management 

- Maintain cleanliness and organization of assigned tables and service stations.

- Reset tables promptly after guests leave to prepare for the next seating.

- Restock condiments, utensils, napkins, and other service essentials

4. Team Collaboration

- Work closely with all teams of kitchen, pastry, bar, and service teams to provide a smooth service flow.

- Participate in pre-shift briefings and communicate important information or updates.

- Support teammates during busy periods, helping wherever necessary.

5. Compliance & Safety

- Follow all health, safety, and hygiene regulations consistently.

- Handle food and beverages responsibly, adhering to allergen and cross-contamination protocols.

- Report any maintenance or safety issues on the floor immediately.

6. Maintain Cleanliness & Ambiance

- Keep dining areas, service stations, and entrances tidy and organized at all times.

- Empty trash bins and manage waste disposal in accordance with hygiene standards.

- Clean spills or messes immediately to maintain a safe environment for guests and staff.

- Assist in cleaning restrooms and other common areas as required.

7. Cost Control

- Avoid wastage (napkins, straws, cutlery, sauces).

- Only serve filtered water when requested (unless policy states otherwise).

- Handle broken items with proper reporting; reduce breakage with care.

- Reduce comp/loss by double-checking orders before submitting.

8. Ad Hoc Duties

- Assist with special events, catering, or promotional activities as requested.

- Support the team with any ad hoc tasks and special assignments as needed to ensure smooth operations and guest satisfaction.

What We Offer: 

1. Competitive remuneration package commensurate with experience. 

2. Mentorship and training opportunities within a professional kitchen setting. 

3. Career development pathways to progress within the culinary team. 

4. A supportive and inclusive working environment. 

5. Staff meals and hospitality industry benefits. 

6. Exposure to diverse culinary techniques and cuisines.