CitizenM Kuala Lumpur Bukit Bintang Hiring! Front Office Intern in Federal Territory, Earn up to MYR 1,200 - Ricebowl

As a Front Office Intern, naturally you are enthusiastic, optimistic and treat everyone with respect. You will work together with our ambassadors to deliver exceptional service for our guests, while gaining hands-on experience in hotel front office and guest service operations.

Key Responsibilities

• Welcome and engage with our guests to provide a warm and friendly citizenM experience;
• Assist our guests with check-in and check-out using our self-service kiosks;
• Assist guests with luggage handling and storage at the luggage room;
• Assist in preparing and serving food & beverage related items;
• Assist with handling cash and other forms of payment;
• Maintain the hotel environment to ensure a clean, comfortable and welcoming experience for our guests;
• Assist with societyM meeting rooms, events and functions;
• Assist with shift opening, closing and daily side duties;
• Re-stock bar, pantry, societyM and collectionM areas;
• Follow all food safety, hygiene and sanitation procedures;
• Practise all general safety standards and hotel procedures;
• Learn and become familiar with the Hotel Management System, Point of Sale System and Kiosk;
• Assist in updating and recording guest feedback accurately;
• Develop good knowledge of hotel facilities, products and services;
• Provide guests with information about the hotel and surrounding areas whenever required;
• Work closely with fellow ambassadors and other departments to support smooth hotel operations;
• Participate in training and learning opportunities to develop knowledge and skills in hotel operations;
• Any other duties may be assigned by the Management from time to time.

Qualifications & Requirements:

• Are currently pursuing a Diploma / Degree in Hospitality, Hotel Management, Tourism or a related field;
• Are Fluent in English and Bahasa Malaysia, with proficiency in Mandarin considered an added advantage;
• Are eager to learn and gain hands-on experience in hotel operations;
• Can multi-task and work in a fast-paced environment;
• Love to meet and interact with different people;
• Are outgoing, friendly and passionate about providing great guest experiences;
• Have good communication and interpersonal skills;
• Maintain a well-groomed and professional appearance;
• Are willing to work on shifts, weekends and public holidays.

What You'll Gain:

• Hands-on learning experience in a vibrant hotel environment;
• Practical experience in Front Office and guest service operations;
• Training and guidance from experienced ambassadors throughout your internship;
• Exposure to various aspects of hotel operations and the opportunity to learn in a dynamic environment;
• Recognition and rewards for good performance;
• An exclusive citizenM outfit to wear during your internship.

Your shift:

• Your shift is on rotation and based on the duty roster.

Pay: From RM1,200.00 per month

Benefits:

• Free parking
• Professional development

Work Location: In person