Ormond Hotel Group Hiring! Front Office Internship (The Chow Kit Hotel, KL in Federal Territory, Earn up to MYR 1,000 - Ricebowl

Front Office Executive Intern Responsibilities:

• Guest Check-In/Check-Out: Learn and participate in the guest check-in and check-out procedures, including reservations and payment processing.
• Customer Service: Provide excellent customer service by assisting guests with inquiries, requests, and information.
• Reservation Management: Assist in managing room reservations, cancellations, and room assignment procedures.
• Guest Relations: Handle guest complaints or concerns effectively and professionally, seeking solutions to ensure guest satisfaction.
• Administrative Support: Assist in administrative tasks such as data entry, filing, and maintaining guest records.
• Revenue Optimization: Gain insights into revenue management and pricing strategies.

Requirements:

• Currently enrolled in a hospitality or related degree program.
• Strong interpersonal and communication skills.
• Customer service-oriented mindset.
• Attention to detail and strong organizational skills.
• Ability to work in a fast-paced environment.
• Flexibility to work various shifts, including weekends and holidays.

Benefits:

• Hands-on experience in key departments of the hospitality industry.
• Mentorship and guidance from experienced professionals.
• Exposure to real-world challenges and problem-solving.
• Networking opportunities within the hospitality sector.

Pay: RM1,000.00 per month

Work Location: In person