INVENTIVO PTE. LTD. Hiring! Part Time Service Desk Agent in West Region (Singapore), Earn up to SGD 150 - Ricebowl

Key Responsibilities

• Provide first-level technical support to end users via phone, email, remote tools, or onsite.
• Troubleshoot and resolve hardware, software, printer, and network-related issues.
• Install, configure, and maintain desktops, laptops, mobile devices, and peripheral equipment.
• Escalate unresolved issues to the appropriate support teams when necessary.
• Log, update, and close incidents accurately in the service desk ticketing system.
• Perform user account administration, including password resets and access requests.
• Ensure incidents are handled within agreed service levels (SLA).
• Maintain clear communication with users regarding the status of reported issues.
• Follow company IT policies, security procedures, and operational guidelines.
• Perform other IT support duties as assigned during the shift.

Job Requirements

• Diploma, Higher NITEC, Degree, or currently pursuing studies in Information Technology, Computer Science, or a related field.
• Students, fresh graduates, and candidates with basic IT support experience are encouraged to apply.
• Basic knowledge of Microsoft Windows, Microsoft Office 365, desktop hardware, and networking fundamentals.
• Good troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Customer service-oriented with a positive attitude.
• Able to work independently and as part of a team.
• Willing to work on an on-call basis, including weekdays, weekends, public holidays, and either day or night 12-hour shifts.

Preferred Qualifications

• Previous experience in a Service Desk or Desktop Support environment is an advantage.

Employment Type

• On-Call / Casual

• Students and fresh graduates are welcome to apply

Inventivo Pte. Ltd. was founded to provide world-class standards IT Professional Services, IT Managed Services, and IT Man-Power Outsourcing Services. We are formed by a team of experts who has been working in MNC environment to deliver large projects.

We provide services/consultation for most of the major products in Information and Communications Technology (ICT) including and not limited to Networking, IT Security, Wireless Network, Servers/Storage, Cabling, and Desktop Services. Currently, we work with large TELCO, System-Integrator, IT Products Distributor and IT Product/Principal to provide top notch services to their end customers.

Inventivo Pte. Ltd. mission is to be the most trusted partners to our partners; providing the best services and consultations leveraging on our knowledge and experience. On top of providing best quality of technical services, we also commit on customer engagement to help our partners to have high satisfaction from their end customers.

Our core value is to put people first. We truly believe that if you take care of the people, they will take care of your business.