UNIVERSAL EMPIRE SDN BHD Hiring! Full Time Customer Service Representative in Pahang, Earn up to MYR 6,000 - Ricebowl

• Experience in a customer service, support role or equivalent experience in a fast-paced environment
• Good verbal and written communication skills; ability to convey complex information clearly and empathetically.
• Problem Solving: Strong critical thinking skills with a knack for de-escalating tense situations and finding creative solutions.
• Ability to work in shift schedule, including weekends
• Able to work at Genting Highland
• Must be able to communicate in Mandarin language

We are seeking a passionate and solutions-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, acting as their advocate and ensuring they receive timely, accurate, and friendly support. The ideal candidate is a skilled communicator who thrives in a fast-paced environment and is genuinely driven to help others.

Key Responsibilities

• Respond to customer inquiries in a professional and timely manner.
• Resolve customer issues efficiently, utilizing problem-solving skills to provide accurate information regarding products and services.
• Identifying recurring issues and communicating feedback to the management to improve the overall experience.
• Accurately record all customer requirements such as hotel bookings, transport arrangement, concert ticket request, etc 
• Continuous Improvement: Participate in training sessions to stay updated on product knowledge, new features, and industry best practices.