RedRadar International Hiring! Work from Home Client Account Manager (Work From Home) in Perak, Earn up to MYR 1,800 - Ricebowl

About Us

RedRadar International is a recruitment agency based in Kota Damansara, Petaling Jaya. Since 2012, we have helped thousands of professionals secure rewarding career opportunities with reputable employers across Malaysia.

We specialize in connecting talented individuals with organizations that value innovation, performance, and career growth. Our team supports candidates throughout the hiring process, from application to successful placement.

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Job Details

Position: Client Account Manager (Work From Home)
Salary: RM1,700 – RM1,800 + Allowance & Bonus
Working Days: Monday – Friday
Working Hours: 9:00 AM – 6:00 PM
Location: No. 15A, Laluan Meru Indah G1, Gerbang Meru Indah, 30020 Ipoh, Perak

Job Description

RedRadar International is hiring on behalf of our client for a proactive and customer-focused Client Account Manager (Work From Home).

This role is responsible for managing client relationships, ensuring smooth communication, monitoring campaign progress, and delivering excellent client service experiences. You will act as the main point of contact between clients and internal teams to ensure projects are executed successfully according to agreed timelines and service standards.

The ideal candidate is customer-oriented, organized, and skilled in communication, relationship management, and problem-solving. You should be comfortable handling multiple client accounts while maintaining high service quality and supporting business growth.

Key Responsibilities

1) Serve as the primary point of contact for clients, managing daily communication professionally via WhatsApp, Zoom, Email, and other approved communication channels.
2) Build and maintain strong client relationships by providing excellent customer service, managing client expectations, and ensuring a positive client experience.
3) Respond to client enquiries, requests, feedback, and concerns promptly while ensuring timely follow-up and resolution.
4) Monitor client satisfaction, identify potential retention risks, and implement proactive engagement strategies to improve client retention and long-term relationships.
5) Evaluate client issues, resolve operational matters within the assigned authority, and escalate complex issues to the HOD or Management when necessary.
6) Act as the liaison between clients and the Ads Operations Team to ensure accurate communication, smooth coordination, and timely project delivery in accordance with agreed timelines and service standards.
7) Coordinate and monitor the progress of client campaigns, ensuring clients are updated regularly on campaign status, deliverables, and operational developments.
8) Prepare, review, coordinate, and present monthly performance reports to clients, ensuring the accuracy, completeness, and clarity of all reported information.
9) Manage client onboarding activities by ensuring all required information and documentation are collected, verified, and coordinated with the internal operations team.
10) Identify opportunities to upsell additional services to existing clients while supporting overall business growth and client account development.
11) Maintain accurate client records, communication logs, meeting notes, and documentation in accordance with company policies and internal procedures. 12) Perform any other client servicing, administrative, or ad-hoc duties assigned by the Management from time to time.

Key Performance Indicators (KPI)

Client Retention Rate

• Achieve client retention rate target of above 90% monthly.

Collection Rate

• Achieve payment collection target of above 95% within the agreed payment period.

Response Time

• Respond to client enquiries within 1–3 hours during working hours.

Reporting Punctuality

• Ensure 100% of client reports are prepared and delivered according to schedule.

Client Satisfaction

• Maintain excellent client satisfaction with no repeated complaints from the same client.

Upsell Contribution

• Identify upselling opportunities with at least 1 existing client per month.

Requirements

1) Minimum Diploma or Degree in Business Administration, Marketing, Communication, Customer Service, or related fields.
2) Experience in client servicing, account management, customer support, or related roles is preferred.
3) Good communication skills in English and Bahasa Malaysia.

Benefits

1) Work From Home arrangement.
2) Opportunity to develop client management and business communication skills.
3) Career growth and professional development opportunities.
4) Exposure to digital marketing operations and client account management.

Why Join Through RedRadar?

At RedRadar International, we do more than match candidates with job opportunities—we connect ambitious professionals with employers who value talent, innovation, and long-term career development.

From resume screening to interview preparation and onboarding support, our team is committed to helping you secure the right opportunity and advance your career with confidence.

#RedRadarJobs

Pay: RM1,700.00 - RM1,800.00 per month

Benefits:

• Opportunities for promotion
• Professional development
• Work from home

Application Question(s):

• Do you have any experience in customer service or customer relationship management?
• Do you have a background in digital marketing?

Work Location: In person