兼职 (PART-TIME) GUEST SERVICE EXECUTIVE - FRONT OFFICE 工作, 薪水 up to SGD 16, THE GARCHA GROUP MARRIOTT INTERNATIONAL Southeast (Singapore) 公司招聘中 - Ricebowl

•Process guest check-ins and room assignments following the hotel’s rate structures,
discounts and sell/upsell strategies. Accommodate special requests when possible.
• Process check-in/check-out including luggage assistance and collect payments in
compliance with cash handling, credit card processing and accounting policies and
procedures.
• Answer inquiries about hotel services, in-house events, directions, local attractions,
etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.
• Pre-register, block reservations and, as appropriate, take same day and future
reservations. Cancel room reservations according to policies and procedures.
• Perform night audit during midnight shift and prepare necessary reports.
• Handle any loyalty membership “Bonvoy” related enquiries, including the adequate
management of Preferred, Gold and Platinum members.
• Greet and coordinate the seating of guests, and assign guests to tables accordingly.
• Oversee the flow of guests into and out of the restaurant.
• Take restaurant phone, email and online reservations for the guests.
• Be updated on current events in the hotel
• Maintain high standards of sanitation and cleanliness
• On time and at work when scheduled and in proper uniform.
• Consistent professional and positive attitude and actions when communicating with
guests and associates.
• Perform special projects and other responsibilities as assigned, including but not limited
to work in SHN hotels.
• Participate in task forces and committees as requested.
• Any other duties / tasks as requested by management