Tribe Business Services Hiring! Work from Home Customer Support Executive (Mandarin Speaker) in Negeri Sembilan, Earn up to MYR 3,000 - Ricebowl

Love gaming and solving problems? Join us and support millions of players worldwide.

We are hiring a Mandarin-speaking Customer Support Executive to support Tencent’s gaming users. You’ll be helping players resolve issues and ensuring they enjoy a seamless gaming experience.

What You’ll Be Doing:

• Chat and email support for players facing in-game issues
• Troubleshoot account, login, bug, and payment-related problems
• Collaborate with technical teams for complex cases
• Work with internal tools to manage tickets efficiently
• Deliver excellent player experience every day

What We’re Looking For:

• Fluent in Mandarin + English
• At least 1 year experience in customer service roles
• Gaming knowledge (mobile or PC) is a strong plus
• Familiar with common gaming issues (login, bugs, top-up, etc.)
• Able to work onsite at Taman Molek, Melaka

Details:

• RM3,000 basic salary
• Working Hours (Rotational Shift):
• Morning Shift: 8:00 AM – 4:00 PM
• Evening Shift: 4:00 PM – 12:00 AM
• Night Shift: 12:00 AM – 8:00 AM
• Full-time position

Pay: RM3,000.00 per month

Application Question(s):

• Are you fluent in both Mandarin and English (spoken and written)?
• Do you have at least 1 year of customer service experience?
• Are you familiar with common gaming issues such as account login problems, bugs, or in game purchase/top up matters?
• Can you accept RM3000 basic salary and work rotational shift
• Do you have your own laptop and stable high speed internet for full work from home setup?
• When is your earliest available start date?

Work Location: In person