Vivo Diamonds Hiring! Part Time Customer Service Executive (Part-time) in - Ricebowl

We are seeking an individual who is passionate about customer service to join us. Our team of Diamond and Jewellery Consultants represents as experienced service and sales professionals via phone or e-mail, by selling our high quality diamonds and jewelry. Our most successful employees enjoy building lasting relationships with our customers and are committed to exceeding customer expectations.

Responsibilities:

• • Deliver a phenomenal experience to every Vivo Diamonds customer
• • Develop enthusiastic satisfied customers by understanding and considering their needs and wants
• • Build customer relationships through care and responsiveness
• • Offer no-pressure advice and guidance to help our customers decide with confidence
• • Assist customers through the purchasing process via phone and e-mail
• • Take responsibility for personal learning, product information and job processes; shares knowledge; successfully handles change

Requirements:

• • Exceptional customer service skills including empathy and ownership
• • A strong ability to establish instant rapport and instill trust and credibility
• • A solution-oriented personality with the desire to create a positive resolution which supports the business and customers' needs
• • Ability to work on an individual level, as well as in a team environment
• • Excellent verbal and written communication skills
• • Superior listening skills
• • Highly detail-oriented with great documentation skills are a must
• • Computer literate
• • Successful candidates must be available to work a flexible schedule that includes daytime, evening, weekend, and holiday shifts. We are currently seeking a representative to cover the floater shift.