居家办公 Client Support Specialist 工作, 薪水 up to MYR 6,200, Hainan Shucheng Catering Consulting Co., Ltd WP Kuala Lumpur 公司招聘中 - Ricebowl

【Language Requirements】

Chinese: excellent spoken and written communication required, ideally near-native level. The role involves frequent phone and WeChat communication with Chinese-speaking clients.

English: basic communication ability is enough, mainly for internal team coordination.

Background in Chinese Independent High Schools/Primary Schools is preferred.

【Qualifications】

Excellent spoken and written Chinese — able to communicate clearly and professionally with clients

2+ years of customer success, project coordination, case management, or related experience preferred

Good judgment and problem-solving; able to handle complex or urgent situations properly

Organized and structured; able to manage multiple tasks and cases in parallel and prioritize sensibly

Strong sense of ownership; execution- and results-oriented; proactively drives problems to resolution

Wants to grow long-term toward coordination, team management, or lead roles

【How to Apply】

When applying, please directly answer the following questions:

1. Can you accept working according to US business hours, which means Malaysian night shifts?

2. What is your expected monthly salary? Please state in MYR.

3. What is your WeChat ID?

After the initial screening, the next round will include: written scenario questions, voice test questions, and paid trial tasks.

【Key Responsibilities】

Follow up on multiple cases at the same time; handle client questions, complaints, and escalation needs

Communicate with clients by phone and WeChat; sync case progress in a timely way and collect required materials

Support the processing team in advancing cases; coordinate resources and resolve blockers in the process

Keep information flowing smoothly between clients, the processing team, and the US team

Summarize common issues; participate in internal process optimization and service-quality improvement

【What We Offer】

Work directly with the US team and gain cross-border collaboration experience

Clear growth path: Coordinator → Team Lead

Compensation benchmarked to professional coordination roles, not typical customer service

Top performers eligible for additional business-expansion commission

【About Us】

We are a New York-based American F&B service group dedicated to providing one-stop solutions for Chinese restaurant owners across the United States. Our services include restaurant license application and compliance services, menu design, printing and advertising, online ordering systems, AI answering services, and F&B accounting services. Our team members are located in the US, China, and Malaysia.

【How We Work】

Work Location: Fully remote. Applicants must be located within Malaysia.

Payment Method: Monthly settlement, paid in Malaysian Ringgit (MYR) via Wise to your Malaysian bank account.

Work Hours: Must be able to align with US business hours, approximately 10:00 PM to 6:00 AM MYT.

Compensation: Fixed all-inclusive monthly salary.

Please note: This position requires working Malaysian night shifts. Please confirm your ability to commit to these hours long-term.

• Fully Remote Work
• Guaranteed RM7,000/month total income (first 6 months)
• Uncapped Commission
• Monthly payout via Wise (MYR)
• Performance Bonus
• Clear growth path (Coordinator → Team Lead)
• Business-expansion commission for top performers