全职 Video Editor 工作, 薪水 up to MYR 4,500 + 额外补偿, Chimo Life Selangor 公司招聘中 - Ricebowl

• SPM or above

• Minimum 1 year experience in customer service, after-sales or customer relations preferred; fresh

graduates with strong willingness to learn are welcome

• Patient, detail-oriented and emotionally steady; able to handle complaints and difficult

conversations well

• Proficient in WhatsApp, Facebook and Instagram

• Able to maintain customer records in Excel / Google Sheets is an advantage

• Service-minded and proactive — reaches out to customers rather than waiting

• Interest in health and wellness products is an advantage

• Comfortable being measured on repeat purchase rate and customer satisfaction

1. After-Sales Service

• Handle after-sales matters: delivery tracking, delays, returns, exchanges and product enquiries

• Resolve complaints properly, log issue types and drive improvements

• Follow up on cold-chain issues (thawing, damage) including compensation and customer recovery

2. Repeat Purchase

• Proactively reach out to existing customers, gather feedback and drive repeat orders

• Build a repurchase reminder system based on last order date and product consumption cycle

• Recommend suitable product bundles to different segments to lift average order value

• Design and run exclusive offers and loyalty campaigns for existing customers

3. Customer Management

• Maintain customer profiles: purchase history, product preferences and dietary restrictions (lactose

intolerance, vegetarian, allergies)

• Segment customers into new, active and dormant groups

• Design win-back programmers for dormant customers to reduce churn

4. Data & Feedback

• Report monthly on repeat purchase rate, refund rate and customer satisfaction

• Collect customer feedback and share improvement suggestions with the product and operations teams

• Annual Leave
• EPF
• SOCSO
• EIS
• Annual Bonus
• Performance Bonus
• Company Trip