Voicecomm Technology (M) Sdn Bhd
Verified
21-100 Employees · Call Center / BPO
<10
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Voicecomm Technology (M) Sdn Bhd Job Vacancies and Careers
Fresh Graduates
Near Train Station
- For escalated cases, monitor progress according to the process and follow through until the case is closed — take end-to-end ownership of every case, regardless of issue type.
- Conduct customer satisfaction (CSAT) call-back surveys according to the schedule and quota assigned by management, and complete valid questionnaires on time.
- Apply empathy and de-escalation techniques to calm and reassure customers, maintaining a professional and courteous manner at all times.full time position also available ...
Posted
2 months ago