Job Highlights

Semiconductor equipment support role
Hands-on exposure to installation, troubleshooting, and customer site support
Opportunity to go to China for 2-week training, and closely support their 2 major clients in MY
Annual package: RM80,000 - RM150,000, including 13th month & no performance bonus

Job Responsibilities

Support semiconductor equipment installation, setup, commissioning, and debugging at customer sites
Provide after-sales technical support and assist in resolving equipment-related issues on-site
Analyze common equipment problems, summarize findings, and propose improvement plans
Coordinate with internal engineering teams to follow up on technical issues and ensure proper issue closure
Conduct customer training on equipment operation, basic troubleshooting, and maintenance procedures
Collect and compile feedback on equipment usage, customer requirements, and improvement needs
Follow up on key customer issues, break down problem points, and track resolution progress
Prepare service reports, issue summaries, technical documentation, and customer feedback reports
Maintain strong customer relationships through responsive and professional technical support

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