Educational Background: Degree in Information Technology or a related field. Previous experience in helpdesk or desktop support environments preferred.
Skills: Familiarity with operating systems including Windows, macOS, iOS, and Android. o Basic understanding of networking concepts and video conferencing technologies.
Competency with commonly used support tools and ticketing systems.
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Collaborate with Data Leads to deliver insights, analytics & reporting, integrated across media, content, CRM, social, website, Customer Services.
Work with global team to deploy the taxonomy and governance principles for customer journey in Region OS markets and special markets, follow-up on challenges and solutions for each market
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