Responsible for the UI design and improving the platform's ease of user experience.

Understand the user experience design process, and cooperate with product managers, programs, and designers to complete high-quality design output and maintenance.

Balance user needs and technical limitations, help realize the team's ideas and transform these ideas into visual effects.

Pay attention to details and thinking when making visually expressive content.

Pay attention to design trends, have a deep understanding and be forward-looking for design methods, trends and styles.

Discovering design optimization points, improving design standards, and promoting implementation.

Responsibilities:

Responsible for preparing a complete marketing strategy for the company & setting the necessary plans to execute and achieve identified organizational, marketing and sales short-term and long-term objectives & goals.

Responsible for developing & evolving the company’s brand identity & building brand equity in close collaboration with the brand and communications department.

Responsible for Market Research & Development, by overlooking a constant analysis of market trends & competitive analysis, and gathering insightful feedback from different target audiences, to deliver recommendations for necessary changes in marketing and business development strategies and lead efficient & effective product and market development strategies.

Responsible for collaborating with sales and sourcing to develop strategic partnership activities to capitalize on identified opportunities.

Responsible for building and leading a marketing team and ensuring operational efficiency enabling scale.

Draft, prepare and maintain accurate minutes of meetings for the Board of Directors, Board Committees and shareholders.

Attend and support the Company Secretary in all meetings of the Board, Board Committees, and shareholders, ensuring that minutes reflect the discussions and decisions made during the meetings.

Timely preparation and circulation of notices, meeting documents, and agendas for the board, board committees, and shareholder meetings.

Ensure compliance with the company’s policies and procedures and assist with the implementation of these policies.

Gather relevant information and responses to specific agenda items and draft minutes based on these inputs.

Provide support for the incorporation of companies and the registration of foreign entities.

Perform additional secretarial duties as assigned by management.

Collaborate with stakeholders to define and prioritise business problems and opportunities

Design and implement experiments to test hypotheses and generate insights

Develop predictive models and algorithms that inform business decisions and drive operational efficiency

Apply statistical and machine learning techniques to large datasets to uncover insights and trends

Present findings and recommendations to both technical and non-technical stakeholders

Continuously monitor and optimise data models and algorithms to improve performance and accuracy

Stay up-to-date with industry trends and advancements in data science, and proactively identify new opportunities to drive business value

Handle all inbound calls in regarding to customers’ general inquiries.

Ready to assist customers to solve their problems and issues on time.

Handle customer’s with professional manner to maintain customer’s satisfaction

Work in a team to achieve targeted KPI.

Handle all inbound calls in regarding to customers’ general inquiries.

Ready to assist customers to solve their problems and issues on time.

Handle customer’s with professional manner to maintain customer’s satisfaction

Work in a team to achieve targeted KPI.

Screening, interviewing, hiring, and training restaurant staff.• Managing restaurant staff's work schedules.• Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.• Checking in on dining customers to enquire about food quality and service.• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.• Monitoring the restaurant’s cash flow and settling outstanding bills.• Reviewing customer surveys to develop and implement ways to improve customer service.• Resolving customer complaints in a professional manner.

Drives Human Resource activities and processes such as staffing, performance and rewards management, organizational effectiveness, employee coaching, development and communication, talent management, recruitment, organizational development and etc

Initiates the innovative HR programs, and practices to drive employee satisfaction, career development and retention

Defines, recommends and implements employee communication strategies, plans, policies and guidelines in accordance with company’s business objectives, in order to sustain company’s culture and enhance employees’ engagement

Manage and coordinate performance review, compensation planning, employee handbook, employee onboarding and etc

Responsibilities

Generate revenue and increase the wallet share of the business

Acquire new customer and build on existing customers

Development of existing customers into named accounts

Extend the selling support to channel and partners by generating leads

Arrange triangulation with customer/partner

Regularly voice out the customer feedback

Work to better the Lead Acceptance% and increase the conversion %

Ensure there is always a strong and future ready funnel for consistent and predictive revenue projection

More breadth coverage and increase the brand loyalty towards brand

We are seeking a reliable and ambitious Corporate Sales Executive to support us in expanding our business operations. 

Retaining current corporate clients and seeking out fresh business prospects with the goal of converting those prospects into sales. 

Conducting research to identify potential sales opportunities and assess customer requirements. 

Seeking sales opportunities through activities such as cold calling, social media platforms, networking, or having face-to-face meetings. 

Creating and delivering relevant presentations on products to clients to generate interest and leads. 

Analyzing sales data to identify trends, track performance, and adjust sales strategies accordingly. 

Negotiating, closing deals, handling complaints, and following up on any problems relevant to the sales or service. 

Collaborating with other teams within the organization, such as marketing, product development, and operations, to ensure that sales strategies align with the overall goals of the company

Provide timely support to customers through chat and phone.

Handle customer’s concerns positively and professionally.

Works with other team members in identifying better ways in providing better customer support.

Maintains and improves quality of service by giving recommendations.

Keeps job knowledge up to date by attending upskill training to improve skills.

Meet all key performance indicators set by the company and client.

Adhere to the policies set by the company.

Have good communication with clients and understanding their needs

Identify sales opportunities for IT Solution

Possess up to date knowledge regarding the products and services provided by the company

Helps resolve any complaint or enquiries by faced by the clients regarding the products and services to improve their customer engagement experience

Have good cooperation with internal team to improve and fulfil the customers’ needs

Drives Human Resource activities and processes such as staffing, performance and rewards management, organizational effectiveness, employee coaching, development and communication, talent management, recruitment, organizational development and etc

Initiates the innovative HR programs, and practices to drive employee satisfaction, career development and retention

Defines, recommends and implements employee communication strategies, plans, policies and guidelines in accordance with company’s business objectives, in order to sustain company’s culture and enhance employees’ engagement

Manage and coordinate performance review, compensation planning, employee handbook, employee onboarding and etc

Responsible for daily operational tasks in compliance with Company’s Standard Operating Procedures (example: Food Preparation, Customer Service)

Deliver good customer service to all customers (eg: Maintaining proper dining experience, delivering items, fulfilling customer needs)

Supervision & Training of staff

P&L Accountability

Handle customer complaints.

Good team player.

Good problem solving skills.

Handle incoming calls and inquiries from customers with a demonstration of excellent customer service skills to meet and exceed customers’ needs.

Provide customer support using Mandarin / English language via phone, email, and live chat channels.

Follow up and resolve customer complaints and problems and ensure its close to satisfaction.

Other duties as assigned.

Resolving customer queries through calls, emails, and live chats

Identifying customer needs and assisting them in using specific feature and functionalities in my client's social media platform

Following up with customers to ensure their issues are resolved

Professional customer service skills with a solutions mindset including the ability to deliver an exemplary customer experience

Constantly work towards improving customer experience

Handle customers and vendors requests, as well as external communication with them

We are seeking a reliable and ambitious Corporate Sales Executive to support us in expanding our business operations. 

Retaining current corporate clients and seeking out fresh business prospects with the goal of converting those prospects into sales. 

Conducting research to identify potential sales opportunities and assess customer requirements. 

Seeking sales opportunities through activities such as cold calling, social media platforms, networking, or having face-to-face meetings. 

Creating and delivering relevant presentations on products to clients to generate interest and leads. 

Analyzing sales data to identify trends, track performance, and adjust sales strategies accordingly. 

Negotiating, closing deals, handling complaints, and following up on any problems relevant to the sales or service. 

Collaborating with other teams within the organization, such as marketing, product development, and operations, to ensure that sales strategies align with the overall goals of the company

Have good communication with clients and understanding their needs

Identify sales opportunities for IT Solution

Possess up to date knowledge regarding the products and services provided by the company

Helps resolve any complaint or enquiries by faced by the clients regarding the products and services to improve their customer engagement experience

Have good cooperation with internal team to improve and fulfil the customers’ needs

Learn the company's products and services offerings, features and pricing

Communicate with clients to understand their sales goals and objectives

Stay up to date with the latest sales trends and best practices

Create a motivational and healthy atmosphere for sales representatives

Identify opportunities for product and service up-sell

Identify opportunities for new client acquisition

Reporting to the Accounting Manager and the Director.

Summarize financial status by collecting information; preparing Bank

Reconciliation, General Ledgers, Journal entries, Profit and Loss, Balance Sheet and other reports (Sales Reports, Debtor’s Report and Creditor’s Report).

Follow-up on collections.

Develop and document business processes and accounting policies to maintain and strengthen internal controls.

Secure financial information by completing database backups.

Liaising with the Operations Team (Rawang Factory)

Liaise with the external Auditors and preparing documentation for audit purpose.

Any ad-hoc tasks assigned by the superior.

Have good communication with clients and understanding their needs

Identify sales opportunities for IT Solution

Possess up to date knowledge regarding the products and services provided by the company

Helps resolve any complaint or enquiries by faced by the clients regarding the products and services to improve their customer engagement experience

Have good cooperation with internal team to improve and fulfil the customers’ needs

Drives Human Resource activities and processes such as staffing, performance and rewards management, organizational effectiveness, employee coaching, development and communication, talent management, recruitment, organizational development and etc

Initiates the innovative HR programs, and practices to drive employee satisfaction, career development and retention

Defines, recommends and implements employee communication strategies, plans, policies and guidelines in accordance with company’s business objectives, in order to sustain company’s culture and enhance employees’ engagement

Manage and coordinate performance review, compensation planning, employee handbook, employee onboarding and etc

To assist in leading the Human Resource department with maximum of 3 in the team.

To monitor and maintain employee personal data, attendance and leave records.

To issue employment letters i.e. offer letter, confirmation, termination, increment, transfer letter and other letters.

To advertise and interview new candidates, if required.

To conduct new employee orientation with HR briefing to foster positive attitude and educate the SOP toward organizational objective.

To ensure a conducive environment in the office and call floor.

To ensure all correspondence from applicants via email or social media platforms are replied to within three (3) working days.

Conduct employee orientation and facilitate new joiners and regularly update the database of each employee.

Conduct exit interviews for employees who have resigned.

To keep a record of insurance for employees and get IT renewed on time.

To manage the staff attrition and increase employee retention.

To deal with grievances and implement disciplinary procedures for employees.

To review and amend employee handbook and other standard operating procedures from time to time.

To undertake additional responsibilities or perform ad-hoc tasks as and when required by Assistant HR Manager

Conduct market research to analyze and understand the market trends and customer’s needs

Develop and manage content strategies across all relevant social media and digital platforms such as Facebook, Instagram, Youtube & etc.

Analyze and develop the Marketing strategies to increase the sales opportunities.

Manage the company websites and e-commerce platforms.

To create budgets for social media activities. • Analyze and report the results (reach, engagement, revenue and etc) after every marketing strategy made and make the necessary improvement.

Liaise with marketing related companies such as online marketing companies, web agencies, advertising agencies and printing companies.

To hire and collaborate with external influencers such as youtuber, blogger, instagrammer, media and etc.

To attend customers' inquiries

Provide guidance and support to team members and assigned team members' work and roles to ensure the smooth running of day-to-day operations.

Assist to manage the day-to-day operations of the Digital Marketing team on developing, launching, and creating google adverts, conducting research, and reporting.

Assist in the analysis of marketing data such as campaign results, conversion rates, and traffic to help shape future profitable marketing strategies.

Assist in actively engaging and improvising SEO optimization, PPC, Facebook, and other digital marketing tools to meet targets

Work with the Digital Marketing Manager to recommend strategies and optimizations to campaign structure, keyword opportunities, audience targeting, and other PPC related activities aligned with marketing objectives.

Monitor, measure, and track all relevant digital platforms’ performance (e.g. Google Analytics and AdWords) to ensure effectiveness of the tool used to meet the marketing KPIs and objectives.

Assist in managing and utilizing digital budget effectively to achieve maximum ROI

Collaborate with the Digital Marketing Manager to own regular reporting on paid marketing performance using current reporting frameworks and suggest/implement improvements to current reporting tools.

Supervise employees' work and provide feedback and counsel to improve efficiency and effectiveness.

Conducting interview, selection, and training of new team members.

Initiate and propose suggestions and work on improvement plans to achieve and excel set targets.

Handle all inbound and outbound in addressing questions, complaints or comments from existing customers such as internet and phone services issues.

Ready to assist customers to solve their problems and issues on time by using good communication skill and problem-solving skill.

Work in a team to achieve targeted KPI.

Resolving customer queries through calls, emails, and live chats

Identifying customer needs and assisting them in using specific feature and functionalities in my client's social media platform

Following up with customers to ensure their issues are resolved

Professional customer service skills with a solutions mindset including the ability to deliver an exemplary customer experience

Constantly work towards improving customer experience

Handle customers and vendors requests, as well as external communication with them

To prepare reports and reconciliation schedules

To learn to prepare full sets accounts

To assist in Inventory related functions and reports compilation

To assist in monthly & yearly accounts closing

To assist in daily & ad-hoc finance activities

Extensive training will be provided for the first 3 months and on-going trainings on a regular basis.

Based at the Graphic Department.

Report to the Graphic HOD.

Able to handle and maintain Computer to Plate (CTP) System , artwork amendment and expose printing plate.

Interact with customers to provide information in response to inquiries about products & services.

Maintain a good revision and record of customer’s artwork for easy retrieval.

To verify / buy off artwork before emailing IT to the customer and expose printing plates

Coordinate with Customer Service or Production Section  on  artwork and printing plate as to meet production schedules.

Produce Quality work to Customers and press section.

Ensure Digital Proofer , CTP Machine and  plate exposure are well maintained and regularly serviced.

Ensuring the  QMS  documentation & records was implemented & maintained

Perform shift work/ overtime,  if deemed necessary to meet datelines.

Perform miscellaneous job-related duties as assigned.

Discussing software needs with clients to determine the best-matched products;

Advising clients on technical matters regarding their software options;

Using presentations to demonstrate product features;

Submitting orders for sales processing;

Negotiating service agreements and product prices with clients;

Answering new and existing client questions about products;

Advising clients on user training;

Scheduling meetings with clients to discuss product performance;

Communicating client needs with internal departments/ teams