Manage daily hotel operations and front desk activities.
Handle guest check-in, check-out, enquiries, and complaints.
Manage OTA platforms such as Booking.com, Agoda, and other online booking channels.
Monitor OTA reservations, availability, rates, cancellations, and guest reviews.
Ensure room/capsule availability and rates are updated accurately across OTA platforms.
Respond to online guest messages, enquiries, and reviews professionally.
Ensure capsules and common areas are clean and ready for guests.
Coordinate with housekeeping and maintenance teams.
Prepare and arrange staff shift schedules to ensure sufficient manpower.
Monitor staff attendance, punctuality, and shift coverage.
Supervise and support staff during the shift.
Monitor hotel facilities, security, and safety.
Handle guest requests and resolve operational issues.
Monitor payments, cash handling, and daily reports.
Conduct proper shift handovers.
Handle emergencies and report incidents to management.
Ensure all the rules, standards, and procedures are followed.

1份Operation Manager工作在Wp Kuala Lumpur - November 2026

Hotel Operations Supervisor