Manage the selling floor, housekeeping & merchandise display.Ensure outlet compliance with the health and safety policy.
Manage product, merchandising and re-ordering.Customer servicing.
Supervise Reporting and Sales Target(s).Reporting + Sales TargetBasic Computer applications in store management and materials control.Ensure outlet budget and sales target set by the Company is achieved.
Maintain awareness of market trends in the retail industry.
Liaises with Operations Manager and Head of Department.
Manage and optimize local contents in line with social media regionalization strategy in Malaysian region(Facebook、Instagram、Tiktok and etc.)
Manage and promote joint marketing programs with partners, from marketing campaign concept to creative content development and program execution, including offline event, direct mail campaigns, and social media campaigns.
Develop social KOL/KOC strategy and development ad community management and build relationship with top MCN/KOL.
Monitor KOL&KOC content QC and performance report.
Analyze and report on online program and campaign effectiveness, metrics and dashboard through the use of social media analytics to understand user behavior.
Respond & manage with online consumer feedback in line with company social media policy.
Liaising with internal colleague to determine requirements of campaigns/projects.
Maintain great and collaborative atmosphere to achieve and maintain high satisfaction from customer.
Ensure the restaurant is organized and restocked for the full service and order the stock according to requirement.
Maintain high socialize and able to resolve all issues from within management and from customers.
Ensure low wastage level of products.
Track customer behavior and sales trend to stimulate and achieve higher result.
Promotes teamwork among staffs to enhance sales performance and customers' satisfaction.
Hire and provide on-the-job training to waiters, kitchen crew & bartender to strengthen their current performance.
Prepare daily, weekly or monthly report and employee performance report.
Perform process for opening and closing cashier.
Promote & share the latest menu with customers.
Attend and solve customers' complaints effectively.
Provide constructive ideas to increase the outlet's sales performance.
Coordinate & cooperate with all the company departments.
Report to the Operation Manager, responsible for the business performance of the Outlet, as well as maintaining high standards of food, services, and health and safety.
Organize workflow and ensure that employees understand their duties or delegated tasks.
Escalate information from top management to employees and vice versa.
Collaborate with HR to prepare Punch Card Record, Annual Leave Form, New Staff Form, OT Form in well-detailed.
