High School Diploma or GED equivalent required; a diploma or degree in Hospitality Management, Tourism, Business Administration, or a related field is a plus.
Proven experience in a customer service, front desk, or hospitality role.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
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Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, any field. 必须至少拥有小学/中学/SPM/"O" Level,高中/STPM/"A" Level/预科或任何相关领域的学历。
Must possess valid D Class driving license for manual transmission car 必须持有有效的 D级手动挡汽车驾驶执照。
Required language(s): Bahasa Malaysia, English & BC. 需掌握马来语、英语和中文。
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Customer Service
Guest Relations
Communication Skills
Problem Solving
Time Management
Multitasking
Hotel Operations
Reservation Systems
Teamwork
Professionalism
Conflict Resolution
Upselling
Excellent communication skills
Good organizational skills
Excellent phone and cold calling skills
Exceptional customer service skills
Strong listening skills
Persuasion and influencing skills.
Basic car park operations & equipment handling
Traffic control & safety awareness
Problem-solving & complaint handling
Responsible
punctual & able to work shifts
Customer service & communication skills