Event Planning & Execution: Assist Project Managers with the planning, coordination, and execution of business events, ensuring they align with client goals and meet deliverable standards.
Client Management: Manage client relationships by handling inquiries, providing updates, and addressing concerns with professionalism and precision.
Client Servicing Support: Support the Project Manager in client servicing by ensuring client requirements and requests are continually updated, and that deliverables meet or exceed client expectations.
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Educational Background: A Diploma, Bachelor's Degree, or Professional Degree in IT, Computer Science, Computer Engineering, Psychology, Business Management, Data Analytics, Business Information Systems, Marketing, or an equivalent field is required.
Sales or Customer Success Experience: Candidates with a minimum of 2 years of experience in customer success, sales, or marketing will have an added advantage — though those with a strong drive and relevant foundational knowledge are also encouraged to explore this opportunity.
Communication Skills: Strong written and verbal communication skills are essential for building meaningful client relationships and delivering impactful presentations.
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Client Relationship Management: Build and maintain strong, long-lasting relationships with government clients, government agencies, and GLCs. Serve as the primary point of contact, understanding their unique needs, objectives, and challenges. Regularly engage with clients to identify opportunities, address concerns, and ensure high levels of satisfaction.
Strategic Account Planning: Collaborate with internal teams to develop strategic account plans aligned with government clients' goals. Identify opportunities for account growth, upselling, and cross-selling of our products and services. Continuously monitor government policies, market trends, and industry developments to drive account development.
Solution Delivery: Work closely with internal teams to develop and deliver customized solutions that meet government clients' requirements. Coordinate with project managers, technical experts, and other stakeholders to ensure smooth execution of projects. Monitor service quality and address any issues or challenges that may arise during project implementation.
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