Food & Beverage Preparation: prepare drinks (coffee, tea, soda, specialty beverages) and food preparation and plating according to SOP; keep preparation areas clean and organised.
Customer Service & Order Handling: take and serve orders with care and clarity; serve food and drinks with attention to presentation; engage with guests, answer menu questions and recommend items; escalate issues to supervisor when needed.
Cleanliness, Compliance & Cafe Readiness: maintain cleanliness of tables, floors, counters, toilets and service areas; perform routine cleaning and hygiene according to SOP; ensure condiments, cutlery, takeaway packaging, trays and displays are stocked; monitor café ambient (cleanliness, lighting, temperature, scent and music).
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Recruitment & Talent Acquisition: develop recruitment strategies, streamline hiring processes, and build talent pipelines for roles including store managers, supervisors, kitchen and front-of-house staff.
Training & Development: design and deliver onboarding, job-specific training (food preparation, customer service, cash handling) and leadership development; ensure halal compliance training and monitor training effectiveness.
Employee Relations: foster open communication and engagement, manage morale initiatives, and resolve employee concerns, conflicts and grievances in line with company policy and local laws.
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