Origin Mattress is a global sleep technology company committed to transforming how people rest, recover, and wake up ready for life. We are expanding globally, we design award-winning mattresses and sleep essentials backed by science, innovation, and honest value.
With a strong digital presence and fast-moving retail approach, we are building the future of modern sleep — one bedroom at a time. Join us and help bring better sleep to the world.
As part of our remote customer service team, you will play a critical role in ensuring a seamless customer experience. You will be handling customer inquiries, resolving issues, and enhancing our brand reputation through excellent communication and problem-solving skills.
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Fluent in English and Mandarin – Must be comfortable handling multilingual customers. Cantonese speaking candidates will be a bonus (for Hong Kong market)
Customer-facing experience– Background in customer service, hospitality, or other service-related industries is a plus.
Strong communication & problem-solving skills – Ability to de-escalate issues and turn a negative experience into a positive one.
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