居家办公 Helpdesk Support Officer (Application - System - Software) 工作, 薪水 up to MYR 2,000, ALTO SOFT SDN BHD Selangor 公司招聘中 - Ricebowl

We are looking for a Helpdesk Support Officer to join our team and assist in managing day-to-day client support requests.

This is a junior-level position suitable for candidates who are interested in building experience in IT support, client communication and software support operations.

You will work closely with our clients and technical team to ensure reported issues are properly recorded, followed up and resolved.

Fresh graduates are welcome to apply.

Key Responsibilities

• Receive and record client issues through WhatsApp, email and ticketing system
• Understand and categorize reported issues based on priority
• Coordinate with the technical / development team on reported issues
• Follow up on outstanding issues and monitor their progress
• Provide clients with updates on issue status and resolution
• Assist in coordinating technical support activities
• Prepare Corrective Maintenance Reports and basic support documentation
• Maintain proper and organized support records
• Assist with occasional client/site visits when required
• Ensure support activities are carried out according to agreed SLA
• Perform other support and coordination tasks as assigned

Requirements

• Diploma or Degree in IT, Computer Science, Business, Administration or related field
• Fresh graduates are encouraged to apply
• Basic understanding of IT / software systems is an advantage
• Good communication skills in Bahasa Malaysia and basic English
• Comfortable communicating with clients through WhatsApp, email and phone
• Basic knowledge of Microsoft Excel / Google Sheets
• Responsible, organized and detail-oriented
• Good follow-up and time management skills
• Able to work independently with minimum supervision
• Willing to travel to client sites when required

What You'll Gain

• Practical exposure to IT support and software systems
• Experience dealing directly with real clients
• Learn how to troubleshoot and coordinate technical issues
• Work closely with experienced developers / technical team
• Develop communication, coordination and problem-solving skills
• Training and guidance provided
• Travel / site visit expenses can be claimed

Working Arrangement

Position: Helpdesk Support Officer
Level: Junior / Entry Level
Salary: RM1,800 – RM2,000/month
Location: Office-based with WFH arrangement when applicable
Site Visits: Occasional / as required
Employment Type: Contract - Renewable / Permanent based on performance

How to Apply

Please submit your updated resume and include:

• Expected salary
• Notice period / earliest available start date
• Confirmation that you are willing to travel for client/site support

Fresh graduates are welcome to apply.

Only shortlisted candidates will be contacted.

Note:

Work Location: Office-based / WFH / Standby (Very minimal site visit - can claim)

*Please state your notice period and expected salary in your resume*

Job Types: Full-time, Permanent, Contract

Pay: RM1,800.00 - RM2,000.00 per month

Benefits:

• Free parking
• Opportunities for promotion

Application Question(s):

• Have you handled customer complaints before? (Yes / No)
• Are you comfortable communicating via email & WhatsApp during working day?
• Can you prepare a simple report using Excel / Google Sheets?
• What was your expected salary?

Work Location: In person