Service Desk Engineer 工作, 薪水 up to SGD 3,500, Zircom Networks West Region (Singapore) 公司招聘中 - Ricebowl

Job Overview

We are looking for a Service Desk Engineer to provide day-to-day IT support for our clients and internal operations. The role will handle technical enquiries, troubleshoot hardware, software, and network issues, and assist with the installation, configuration, and maintenance of computer systems and network equipment. You will work closely with users and the technical team to ensure IT issues are resolved efficiently and service requests are properly managed.

Key Responsibilities

• Provide first-line and second-line technical support for desktops, laptops, printers, peripherals, and other IT equipment
• Respond to user enquiries, service requests, and technical incidents through phone, email, or ticketing systems
• Diagnose and troubleshoot hardware, software, operating system, and connectivity issues
• Install, configure, and maintain computers, peripherals, network devices, and related IT equipment
• Support basic LAN, Wi-Fi, network connectivity, and workstation configuration issues
• Assist with deployment, replacement, upgrading, and maintenance of computer hardware and peripherals
• Perform software installation, configuration, updates, and basic troubleshooting
• Monitor and follow up on reported incidents and service requests to ensure timely resolution
• Escalate complex technical issues to senior engineers or relevant technical specialists when required
• Maintain accurate records of incidents, troubleshooting steps, equipment, and service activities
• Assist with on-site technical support, equipment installation, and network maintenance at client locations when required
• Conduct routine checks and preventive maintenance for IT systems and network equipment
• Provide users with basic guidance on hardware, software, connectivity, and IT procedures
• Coordinate with suppliers and service providers for hardware, software, equipment replacement, and technical support
• Prepare basic service reports and maintain relevant technical documentation
• Support IT consulting, system implementation, and other technical projects as assigned

Requirements

• Diploma or Degree in Information Technology, Computer Science, Computer Engineering, Networking, or a related field
• 1–3 years of experience in service desk, IT support, helpdesk, desktop support, or network support
• Experience supporting computers, printers, peripherals, operating systems, and common business applications
• Basic knowledge of LAN, Wi-Fi, TCP/IP, network connectivity, and troubleshooting
• Familiarity with Windows operating systems and Microsoft Office applications
• Experience with hardware installation, configuration, maintenance, and troubleshooting
• Good analytical and problem-solving skills with a structured approach to technical issues
• Good communication and customer service skills when supporting users and clients
• Able to document incidents and technical work accurately
• Comfortable providing both remote and on-site technical support when required
• Able to manage multiple service requests and prioritise issues according to urgency
• Self-motivated, responsible, and willing to learn new IT technologies and systems
• Good command of written and spoken English

Working Arrangement

• Full-time position based in Singapore
• Work within a small private IT consulting and network services environment
• Provide technical support to internal users and business clients
• Combination of remote troubleshooting, office-based support, and client-site assignments
• Work with IT consultants, engineers, suppliers, and client representatives
• Exposure to computer hardware, peripherals, network installation, maintenance, and IT support projects
• Professional development opportunities through hands-on IT projects and client support

Pay: $2,800.00 - $3,500.00 per month

Benefits:

• Additional leave
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Work Location: Hybrid remote in Jurong East