全职 Customer Service Operations 工作, 薪水 up to MYR 2,500, Brandt International Selangor 公司招聘中 - Ricebowl

Brandt International Sdn. Bhd. | Customer Service Operations

About Brandt International

Brandt International Sdn. Bhd. is a Business Process Outsourcing (BPO) and managed services provider delivering customer experience, sales and business support solutions across multiple industries.

As part of Brandt International's Operations Team, you will be directly employed and supported by Brandt while contributing to the delivery of outsourced business services through our established operational processes, systems and performance framework.

About the Role

We are looking for a Customer Service Executive to provide professional and efficient support to customers through telephone, email, chat and other designated communication channels.

You will be responsible for handling enquiries, resolving customer concerns and delivering a positive customer experience while meeting Brandt's service quality and operational standards.

What You'll Do

• Handle customer enquiries, requests and complaints through designated communication channels.
• Provide accurate information on products, services, processes and account-related matters.
• Identify customer needs and provide appropriate solutions.
• Resolve enquiries at the first point of contact wherever possible.
• Follow up on outstanding enquiries and cases.
• Process customer requests, orders, forms and service transactions accurately.
• Maintain accurate customer and interaction records in designated systems.
• Escalate complex or unresolved matters to the appropriate team.
• Meet established KPIs covering quality, productivity, response time and customer satisfaction.
• Educate customers on digital channels and self-service options where applicable.
• Follow approved procedures, service standards and compliance requirements.
• Protect customer and company information in accordance with confidentiality and information security requirements.
• Participate in training, coaching, quality monitoring and continuous improvement activities.
• Work closely with Team Leaders and other operational teams to support service delivery.
• Perform other related duties assigned by Management.

What We're Looking For

Education

• Minimum SPM/STPM, Diploma, Degree or equivalent qualification.

Experience

• Fresh graduates are welcome to apply.
• Customer service, contact centre or BPO experience is an added advantage.

Skills & Competencies

• Good verbal and written communication skills.
• Customer-focused with a positive attitude.
• Strong problem-solving and interpersonal skills.
• Good computer literacy and ability to use CRM or relevant systems.
• Able to multitask and work in a fast-paced environment.
• Able to work independently and as part of a team.

Working Environment

• Full-time employment with Brandt International Sdn. Bhd.
• The successful candidate will be part of Brandt's Operations Team supporting outsourced business service delivery.
• Performance will be managed and evaluated by Brandt based on established operational KPIs and quality standards.
• Training, coaching, and career development opportunities will be provided by Brandt.

Pay: RM2,000.00 - RM2,500.00 per month

Work Location: In person