全职 ERP Executive (IT) 工作, 薪水 up to MYR 5,000, Zeito Plastic Components Federal Territory 公司招聘中 - Ricebowl

Job & Responsibilities

1.Provide first-level support to ERP system users, including login, access, transaction, printing, reporting, workflow, and general system usage issues.

2. Record and document ERP issues with the necessary information, such as affected users, transaction details, error messages, screenshots, steps performed, and business impact.

3. Escalate unresolved ERP issues to the ERP vendor or relevant service provider and follow up until the issue is resolved.

4. Act as the main liaison between ERP users, department representatives, management, and the ERP vendor for system support, bug fixes, enhancements,

and customization requests.

5. Gather, clarify, and document user requirements for ERP customization or enhancement requests, including the current process, identified problem, expected outcome, priority, and affected departments.

6. Coordinate ERP customization and improvement projects, including requirement discussion, scope confirmation, vendor quotation, proposed timeline, testing, implementation, and project closure, subject to management approval.

7. Review ERP vendor proposals and functional specifications with the requesting department to ensure that the proposed solution meets the agreed business requirements before development begins.

8. Coordinate User Acceptance Testing (UAT) with the relevant users, record testing results and defects, follow up on corrections, and obtain user or department confirmation before implementation into the live system.

9. Monitor the progress of ERP support cases, enhancement requests, and customization projects, and provide status updates to the requesting users and management.

Requirements

• Diploma or Degree in Information Technology, Information Systems/Computer Science, Software Engineering, Business Information Technology,Business Computing and Information Systems
• Minimum 1 year experience in IT Support
• Preferably 2 to 3 years of knowledge & experience in ERP system in manufacturing background

Can Send email to ************* .

Pay: RM3,000.00 - RM5,000.00 per month

Benefits:

• Additional leave
• Company car
• Dental insurance
• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Cheras: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• ERP customization projects: 2 years (Preferred)
• Manufacturing: 1 year (Preferred)
• Project coordination: 1 year (Preferred)

Work Location: In person