- Kapar Selangor Malaysia
MVC Resources Hiring! Full Time Customer Service Executive in Selangor - Ricebowl
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Job Description
Responsibilities
Key Responsibilities:
- Process customer purchase orders promptly upon receipt.
- Manage the logistics cycle covering production coordination, shipment, delivery, and product returns.
- Maintain thorough records across the full transaction cycle, from purchase order through to final shipping documentation.
- Build and maintain clear communication channels with clients, internal stakeholders, freight forwarders, transporters, and other external parties.
- Cultivate strong working relationships both internally (including affiliated business units) and externally (suppliers, distributors).
- Support timely and complete collection of intercompany invoices and documentation to enable smooth month-end closing.
- Identify and support process improvement opportunities to boost efficiency, accuracy, and reduce manual work.
- Support internal/external audit processes by ensuring documentation is complete and properly authorized.
- Assist with the procurement cycle for raw materials, from requisition through to invoicing.
- Prepare monthly pricing trend and purchasing reports.
- Minimum Diploma or Degree in Business Administration, Economics, or related field
- At least 3 years of experience in customer service roles covering sales and logistics
- Experience with a major ERP system is an advantage
- Experience handling shipping and logistics planning preferred
- Strong communication and negotiation skills; comfortable multitasking
- Able to work both independently and collaboratively in a team
- Fluent in the local language, English, and Mandarin
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