全职 Ecommerce Customer Service - Operating Assistant 工作, 薪水, CWHUB MALAYSIA VENTURES WP Kuala Lumpur 公司招聘中 - Ricebowl

About the role

This role involves managing daily customer enquiries across multiple online channels including WhatsApp and TikTok . You will assist customers with product questions, orders, delivery updates, returns, refunds and after-sales matters, while working closely with the warehouse and operations team to resolve issues.

Key responsibilities

• Manage daily customer enquiries through WhatsApp, TikTok Shop, Shopee and other online channels

• Assist customers with product questions, orders, delivery updates, returns, refunds and after-sales matters

• Follow up with customers to make sure their issues are handled properly

• Work closely with the warehouse and operations team to resolve customer issues

• Handle customer complaints calmly and provide suitable solutions based on company guidelines

• Keep customer information and case updates organised and accurate

• Identify common customer issues and report them to the team for improvement

• Assist the packing team with basic packing and order fulfilment tasks when required, especially during busy periods

About you

• Good communication skills and a friendly attitude

• Patient and comfortable dealing with different types of customers

• Able to handle complaints and difficult situations professionally

• Good attention to detail and able to follow instructions

• Able to manage multiple customer enquiries at the same time

• Basic computer skills and comfortable using online platforms

• Previous customer service or e-commerce experience is an advantage

• Fresh graduates are welcome to apply

Benefits

• Join a growing e-commerce and TikTok business

• Gain practical experience in online customer service and e-commerce operations

• Work together with warehouse, operations and livestream teams

• Training and guidance will be provided

• Opportunity to grow with the company as the business expands

• Friendly and fast-paced working environment