全职 IT Admin-Service Desk 工作, 薪水 up to MYR 2,500, Aisling Consulting Selangor 公司招聘中 - Ricebowl

Job Summary

Responsible for monitoring and managing service tickets within the Field Service Management system. Ensure tickets are validated, assigned, and completed within SLA while coordinating between customers and field engineers.

Key Responsibilities

• Validate and monitor incoming service tickets
• Ensure SLA compliance before assignment
• Assign work orders based on priority and resource availability
• Monitor ticket queue and follow up on outstanding cases
• Provide status updates to customers and internal teams
• Escalate critical or overdue tickets when necessary

Requirements

• Diploma/Degree in IT, Computer Science, or related field
• 1–2 years experience in service desk / ticketing environment
• Familiar with ticketing systems
• Proficient in Microsoft Office
• Good communication skills in English
• Able to work under pressure and overtime when required

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Education:

• Diploma/Advanced Diploma (Required)

Work Location: In person