Key Responsibilities
Sales & Order Support
- Assist the Sales Team in preparing quotations, sales orders, invoices, delivery orders, and other sales-related documents.
- Process and follow up on customer and dealer orders accurately and in a timely manner.
- Monitor order status, stock availability, delivery arrangements, and order fulfillment.
- Coordinate with the warehouse and logistics team to ensure smooth and timely deliveries.
- Assist Sales Executives in following up on pending orders, payments, and customer requests.
Customer & Dealer Coordination
- Handle daily communication with customers, dealers, and business partners through WhatsApp, email, and phone.
- Respond to sales-related enquiries and provide basic product, pricing, stock, and order information.
- Maintain good relationships with dealers and support their day-to-day sales administration needs.
- Follow up with dealers regarding orders, documents, payments, and other pending matters.
- Escalate customer or dealer issues to the relevant Sales or Management team when necessary.
Sales Administration
- Maintain and update customer, dealer, quotation, order, and sales records.
- Prepare regular sales reports and assist in compiling sales data for the Sales Team and Management.
- Assist with monthly sales reporting and tracking of sales targets.
- Ensure all sales documents are properly filed and maintained.
- Assist in preparing price lists, promotional information, and sales materials when required.
- Support the Sales Team with general administrative and coordination tasks.
Other Responsibilities
- Coordinate with internal departments including Finance, Warehouse, Marketing, and After-Sales Service.
- Assist in organizing sales activities, dealer meetings, roadshows, and other company events when required.
- Perform other sales administration and ad-hoc duties assigned by the supervisor or management.
Requirements
- Diploma or Bachelor's Degree in Business Administration, Sales, Marketing, or a related field.
- Minimum 1–2 years of experience in Sales Administration, Sales Coordination, Customer Service, or a related role.
- Experience in a B2B, distributor, dealer, retail, or trading environment is an added advantage.
- Good communication and interpersonal skills.
- Strong attention to detail and good organizational skills.
- Able to multitask and prioritize work effectively.
- Proficient in Microsoft Office, especially Excel and Word.
- Comfortable communicating through WhatsApp, email, and phone.
- Able to work independently as well as in a team.
- Good command of English and Bahasa Malaysia. Mandarin is an added advantage.
What We Offer
- Attractive sales commission based on performance
- Performance bonus and incentives
- EPF, SOCSO & EIS
- Annual leave and medical benefits
- Professional product training
- Career growth opportunities
- Opportunity to work with an international smart home brand
- Dynamic and supportive working environment
Pay: RM2,500.00 - RM3,000.00 per month
Benefits:
- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development
Work Location: In person