全职 Manager, Country Operations 工作, 薪水, APL Logistics Selangor 公司招聘中 - Ricebowl

Job Purpose

This position is responsible for overseeing and managing the assigned Line of Business (LOB) and related operations within the designated country. Key responsibilities include:

• Full management responsibility for:
• Planning, organizing, staffing, directing, and controlling operations.
• Budget management, recruitment, training, performance management, compliance, and continuous improvement.
• Driving operational excellence, customer satisfaction, governance, people leadership, financial performance, and safe operations.
• Developing country logistics capabilities and expanding the 2PL and supplier network.
• Supporting business growth initiatives and evaluating operational solutions.
• Partnering with Commercial teams to strengthen customer relationships and sustainable growth.

Customer / External Stakeholder Management

• Develop functional plans aligned with Regional, Divisional, and Corporate objectives.
• Collaborate with stakeholders to achieve desired business outcomes and protect company and customer assets.
• Proactively identify business opportunities, risks, constraints, and service gaps, implementing appropriate solutions.
• Lead customer implementations and business reviews to ensure operational excellence and customer satisfaction.
• Define, develop, and review operational performance metrics and service measurements.
• Engage local vendors, suppliers, and stakeholders to identify value-added solutions for customers.
• Develop and expand strategic partnerships with 2PL providers, suppliers, carriers, and service providers to enhance country capabilities.
• Build business networks and relationships with customers, industry partners, and service providers to support growth.
• Support customer acquisition, account expansion, and growth opportunities through operational solutions and implementation expertise.
• Participate in customer presentations, solution reviews, and business discussions to strengthen relationships and support growth.

Business Continuity, Risk & Compliance

• Review and maintain the Business Continuity Plan (BCP) and lead activation and recovery activities as needed.
• Ensure operational compliance with company policies, regulatory requirements, and governance standards.
• Promote a culture of openness and compliance to promptly identify and address issues.
• Protect company assets, reputation, and customer interests through effective risk management.

Process Management

• Develop and manage processes and metrics to optimize service and financial performance.
• Review existing tools, systems, and processes, leading improvement initiatives as necessary.
• Ensure compliance with operational, safety, and overtime-related requirements.
• Review productivity, headcount, budgets, and KPIs, implementing corrective action plans as needed.
• Identify capability gaps and develop solutions to support new customer requirements and future business growth.
• Evaluate operational feasibility, implementation requirements, and resource needs for customer opportunities and logistics solutions.
• Develop scalable operating models, supplier capabilities, and logistics solutions to support business expansion.
• Drive operational innovation, continuous improvement, and capability enhancement initiatives.

People Management

• Provide leadership, coaching, and direction to teams to achieve operational and business objectives.
• Develop organizational structures, roles, responsibilities, and performance targets.
• Drive performance management, succession planning, and talent development initiatives.
• Ensure teams have the required capabilities, competencies, and tools to consistently deliver objectives.
• Promote cross-functional collaboration and employee engagement.
• Foster a strong safety culture, reinforcing the principle of Safety Above All.
• Build a commercially aware and customer-centric operations organization capable of supporting growth initiatives and new service offerings.

Budget & Finance Management

• Prepare and manage annual budgets and financial plans.
• Ensure delivery of financial and business objectives through effective resource planning and cost management.
• Control expenditure, optimize investments, and improve productivity.
• Report and manage budget and headcount variances.
• Support business opportunity evaluations through operational costing, resource planning, and solution assessment.
• Partner with Commercial teams to assess operational impacts, implementation costs, and service delivery requirements.
• Recommend strategic investments in supplier capabilities, operational infrastructure, and country capabilities to support long-term growth.

Experience & Requirements

• Bachelor’s Degree or equivalent qualification.
• Minimum 5-7 years of logistics or supply chain management experience.
• Proven people management experience and leadership capability.
• Experience managing large customer accounts and complex operational environments.
• Strong knowledge of carriers, forwarders, warehousing, transportation, and international supply chain operations.
• Experience developing logistics capabilities, supplier ecosystems, or strategic service-provider partnerships.
• Strong commercial acumen with the ability to balance customer requirements, operational feasibility, and financial performance.
• Strong stakeholder management, problem-solving, and communication skills.
• Experience engaging senior stakeholders and operating in a matrix environment.