全职 Order Processing Assistant 工作, 薪水 up to MYR 2,300, Katrin BJ Selangor 公司招聘中 - Ricebowl

Job summary

The Order Processing Assistant will be responsible for ensuring the accurate and timely processing of customer orders.

Job description

Customer Communication:

· Respond to customer inquiries via phone, email, or chat regarding order status, shipping details, and any issues that arise.

· Provide order confirmations and updates to customers.

· Coordination with Departments:

· Liaise with the warehouse, shipping, and inventory teams to ensure timely and accurate order fulfillment.

· Communicate any special instructions or requirements to relevant departments.

Inventory Management:

· Monitor inventory levels and notify the inventory team of low stock items.

· Assist in the coordination of inventory counts and reconciliation.

Documentation and Reporting:

· Maintain accurate records of orders, shipments, and returns.

· Generate reports on order status, backlogs, and fulfilment performance as needed.

Problem Resolution:

· Address and resolve issues related to order discrepancies, shipping delays, and returns.

· Work with the customer service team to handle complaints and ensure customer satisfaction.

Continuous Improvement:

· Identify and suggest process improvements to enhance efficiency and customer experience.

· Stay updated on product knowledge and company policies.

Job Requirement:
· High school (SPM, STPM) diploma or equivalent is preferred.
· Previous experience in order processing, customer service, or a related field is preferred.

· Accurately enter and process customer orders in the system.

· Verify order details for completeness and accuracy.

· Update and maintain customer order records.

Pay: RM2,000.00 - RM2,300.00 per month

Work Location: In person