全职 WAREHOUSE CUSTOMER SERVICE 工作, 薪水 up to MYR 3,800, TASCO Berhad Selangor 公司招聘中 - Ricebowl

The Warehouse Customer Service Operation Specialist is responsible for managing the end-to-end order fulfillment process, from receiving customer inquiries to ensuring timely dispatch. This role acts as the operational link between the customer, the warehouse floor, and the logistics team.

1. Order Processing & Management

• Process customer orders, returns, and exchanges accurately using [WMS/ERP system].
• Monitor order queues to ensure all orders are picked, packed, and shipped within service level agreements (SLAs).
• Coordinate with warehouse pickers and packers to prioritize urgent or delayed orders.
• Generate and distribute daily operational reports (e.g., open orders, backlog, shipment status).

2. Customer Service & Communication

• Serve as the primary point of contact for customer inquiries via email.
• Provide real-time updates on order status, shipping delays, and inventory availability.
• Investigate and resolve customer complaints related to missing items, damaged goods, or incorrect deliveries.
• Escalate complex issues to the Warehouse Operations Manager as needed.

3. Warehouse & Logistics Coordination

• Liaise between the warehouse team and couriers/transport providers to schedule pickups and resolve delivery exceptions.
• Communicate inventory discrepancies to the inventory control team.

Requirements:

• Education: SPM,Diploma or degree in logistic or any related field.
• Experience: minimum 1 year experience in logistic, fresh graduate encouraged to apply.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Ability to work in both an office and warehouse environment.

Pay: RM2,500.00 - RM3,800.00 per month

Work Location: In person