全职 Information Technology Specialist 工作, 薪水, Ascend Automation Selangor 公司招聘中 - Ricebowl

Company Description Ascend Automation helps business owners streamline and modernize their operations through AI-powered systems that remove manual, repetitive tasks from daily workflows. The company designs custom automation and workflow solutions, implements collaboration tools such as Lark and Zoom, and supports data migration and system integration. In addition to technology solutions, Ascend Automation provides training and coaching to ensure teams can effectively adopt and manage new systems. The company works with solo founders and growing businesses to reduce operational chaos, strengthen processes, and scale with confidence using AI-driven tools.
Role Description The Information Technology Specialist will work on-site in Shah Alam in a full-time capacity, supporting the design, implementation, and maintenance of IT infrastructure for client and internal systems. Day-to-day responsibilities include managing networks and servers, monitoring system performance, and resolving hardware, software, and connectivity issues. The role involves implementing and maintaining network security measures, assisting with data migration and system integration, and supporting collaboration tools used in automation projects. The specialist will also provide user support, respond to technical inquiries, and deliver clear guidance and training to non-technical team members and clients. Collaboration with automation consultants and project teams is expected to ensure solutions are stable, secure, and aligned with business needs.
Qualifications

• Candidates should possess skills in Information Technology and general IT infrastructure management.
• Candidates should possess skills in Network Administration and Network Security.
• Candidates should possess skills in Troubleshooting across hardware, software, and network environments.
• Candidates should possess strong Customer Service skills for supporting internal teams and clients.
• Relevant experience with Windows and/or Linux environments, basic cloud platforms, and common office collaboration tools is beneficial.
• Ability to document processes, communicate technical issues in clear language, and work effectively in a fast-paced environment is important.
• A diploma or degree in Information Technology, Computer Science, or a related field, or equivalent practical experience, is preferred.
• Experience with automation tools, scripting, or system integration projects will be an advantage.