Computer Technical Support Specialist 工作, Dreamcore 公司招聘中 - Ricebowl

PC Technical Support Specialist

Dreamcore Private Limited

Singapore | Full-time | On-site | Singaporean / PR only

Dreamcore is looking for a PC Technical Support Specialist to join our team.

This is a hands-on technical support role for someone who is comfortable with both computers and customers. You’ll troubleshoot real PC hardware and software problems, communicate directly with customers, and take ownership of support cases from the initial report through to resolution.

This is not a call-centre or scripted helpdesk role. We’re looking for someone who can understand a problem, diagnose it systematically, communicate clearly, and work with the rest of the team to get it solved.

What You’ll Do

• Provide technical support to customers through WhatsApp, email, phone and our support channels.
• Diagnose and troubleshoot desktop PC hardware and software issues.
• Guide customers through troubleshooting remotely in a clear and easy-to-understand manner.
• Troubleshoot issues involving CPUs, GPUs, motherboards, RAM, SSDs, power supplies, cooling systems and other PC components.
• Diagnose Windows, driver, BIOS/UEFI, connectivity, stability and performance issues.
• Determine whether problems can be resolved remotely or require physical inspection and repair.
• Manage customer cases from initial contact through diagnosis, repair, replacement and closure.
• Coordinate warranty and RMA cases with our internal teams, suppliers and manufacturers.
• Keep customers updated on progress, next steps and expected timelines.
• Maintain accurate support notes and troubleshooting records.
• Work closely with our technical, production, warehouse and operations teams.
• Assist with system building and component testing when required.
• Identify recurring issues and help improve our support processes.

What We’re Looking For

• Strong understanding of desktop PC hardware and how components work together.
• Good PC troubleshooting and diagnostic ability.
• Familiarity with Windows, drivers, BIOS/UEFI and common PC software issues. Ubuntu is a plus.
• Ability to assemble, disassemble and test desktop PCs.
• Strong written and spoken communication skills.
• Good customer service skills and patience when working with non-technical customers.
• Ability to explain technical problems in simple terms.
• A systematic and logical approach to troubleshooting.
• Strong ownership and follow-through on customer cases.
• Good organisation and attention to detail.
• Ability to manage multiple cases and priorities at the same time.

Nice to Have

Experience with any of the following is a plus:

• Custom PC building or repair.
• Technical support, IT helpdesk or desktop support.
• Hardware warranty and RMA processes.
• Customer-facing technical roles.
• CRM or ticketing platforms such as HubSpot.
• Networking, Wi-Fi and peripheral troubleshooting.

Formal IT qualifications are useful, but not essential.

We care much more about whether you can troubleshoot effectively, communicate well and take responsibility for solving problems.

If you’ve spent years building and troubleshooting PCs as a serious hobby, we’d also be happy to hear from you.

About Dreamcore

Dreamcore is a Singapore-based custom PC company building high-performance desktops, workstations and computing solutions for gamers, creators, professionals and businesses.

If you enjoy solving PC problems and helping customers at the same time, we’d love to hear from you.