全职 G - Service Technician(Home Appliances) 工作, 薪水 up to MYR 2,000, OTT CREATION MARKETING Perak 公司招聘中 - Ricebowl

Key Responsibilities

1. Technical Diagnosis & Troubleshooting

• Diagnose product faults accurately using approved troubleshooting methods, tools, and procedures.
• Identify the root cause of equipment failures, technical issues, and performance problems.
• Conduct product inspections, testing, and technical assessments.
• Recommend appropriate repair or corrective actions based on diagnostic findings.
• Perform troubleshooting across assigned product categories and maintain up-to-date technical knowledge.
• Escalate complex or unresolved technical issues to the relevant supervisor or technical team.
• Provide feedback on recurring technical issues to support product and service improvement.

2. Repair, Maintenance & Cleaning Services

• Perform repairs in accordance with company SOPs, service standards, and manufacturer specifications.
• Replace defective parts and components accurately and safely.
• Conduct functional and performance testing after every repair.
• Ensure products are fully operational before completing and closing service jobs.
• Carry out preventive maintenance and scheduled servicing as required.
• Attend customer premises to perform scheduled cleaning and maintenance services.
• Conduct cleaning services professionally and according to established procedures.
• Explain service findings, completed work, and relevant recommendations to customers when required.
• Maintain a high standard of workmanship across all repair, maintenance, and cleaning activities.
• Complete all assigned jobs within the stipulated service level agreement (SLA).

3. Service Productivity & Appointment Management

• Attend assigned service appointments according to the scheduled date and time.
• Handle repair, troubleshooting, warranty, preventive maintenance, and cleaning appointments efficiently.
• Achieve daily and monthly service productivity targets set by the company.
• Plan and manage daily service schedules and workload effectively.
• Minimize job carry-forward, outstanding cases, and service backlogs.
• Complete assigned jobs within the required turnaround time without compromising service quality.
• Promptly inform the supervisor of potential delays, technical difficulties, or scheduling issues.
• Minimize unnecessary postponement, cancellation, or rescheduling of appointments.
• Ensure assigned appointments are attended as scheduled whenever reasonably possible.

4. Service Documentation & Reporting

• Record accurate diagnosis findings, repair details, parts replaced, and service recommendations.
• Update job status and service information in the company’s system according to SOP.
• Submit service reports, repair photographs, and supporting documentation within the required timeframe.
• Maintain accurate records of parts usage and service activities.
• Ensure all service records are complete, accurate, and traceable.
• Ensure proper documentation for warranty-related repairs and replacement parts.

5. Spare Parts & Inventory Management

• Manage and safeguard assigned spare parts, tools, and service equipment.
• Ensure proper handling, storage, transportation, and usage of spare parts.
• Maintain accurate records of spare parts issued, used, returned, or replaced.
• Return unused, defective, or warranty parts in accordance with company procedures.
• Conduct regular checks of assigned inventory and report discrepancies promptly.
• Prevent loss, damage, misuse, or unnecessary wastage of company assets.

6. Customer Service & Professional Conduct

• Represent the company professionally at all customer premises and service locations.
• Communicate technical findings, repair solutions, and service recommendations clearly and professionally.
• Explain proper product operation, usage, care, and maintenance to customers when required.
• Respond to customer questions and concerns courteously and professionally.
• Ensure customers understand the work completed and the outcome of the service.
• Maintain a positive customer experience throughout the service process.
• Handle customer information and company information responsibly and confidentially.
• Maintain professional appearance, conduct, and service standards at all times.

7. Safety & Compliance

• Follow all company safety policies, service procedures, and technical guidelines.
• Use tools, equipment, and personal protective equipment (PPE) appropriately.
• Ensure all repair and servicing activities are carried out safely and responsibly.
• Comply with company policies, manufacturer requirements, and applicable regulations.
• Immediately report safety hazards, equipment damage, accidents, or other incidents to the supervisor.

Key Performance Areas

• Service productivity and appointment fulfilment
• First-time fix rate and repair quality
• SLA and turnaround time compliance
• Customer satisfaction
• Accuracy and timeliness of service documentation
• Spare parts and inventory accuracy
• Compliance with service, safety, and company procedures

To facilitate the process, please ensure the following details are included in your resume:

Current Address / Location

Current Salary

Reason for Leaving

Expected Salary

Notice Period

WhatsApp: +************* 5055

Kindly note that only shortlisted candidates will be notified.

Pay: RM1,800.00 - RM2,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person