全职 Customer Services Executive (Freight - Logistics) 工作, 薪水, CTE Group Selangor 公司招聘中 - Ricebowl

Job Description

We are looking for a Customer Service Executive to join our Freight & Logistics team. The role involves coordinating freight shipments and providing daily customer service support for import and export operations.

Key Responsibilities

Handle daily customer service activities related to freight and logistics operations.

Coordinate with customers, shipping lines, transporters, warehouse, port/terminal and internal departments.

Monitor shipment and container status, vessel schedules, ETA/ETD and delivery arrangements.

Coordinate import and export shipment arrangements according to customer requirements.

Prepare, check and follow up on shipping and freight documentation, including Bill of Lading (B/L), Delivery Order (D/O) and other relevant documents.

Coordinate with relevant parties regarding customs clearance and shipment requirements.

Liaise with port/terminal and transport teams for container movement, delivery and collection.

Monitor shipment cut-off times and ensure required arrangements are completed on time.

Update job and shipment information accurately in the Asolute system.

Provide timely shipment updates to customers.

Handle customer enquiries and coordinate with relevant departments to resolve operational issues.

Follow up on shipment delays, changes and other customer requirements.

Maintain accurate records and documentation.

Perform other duties assigned by management.

Requirements

Diploma/Degree in Logistics, Supply Chain, Business Administration or related field.

1–3 years of experience in freight, shipping or logistics customer service.

Experience handling import/export freight operations is an advantage.

Familiar with shipping documentation, vessel schedules, customs and port/terminal operations.

Experience dealing with shipping lines, transporters, warehouse or port/terminal is an advantage.

Experience using Asolute system or other freight/logistics systems is an advantage.

Good communication and coordination skills.

Good command of English and Bahasa Malaysia. Mandarin is an advantage.

Computer literate and comfortable working with logistics systems.

Detail-oriented, responsible and able to work under pressure.

Able to communicate effectively with customers and internal departments.