全职 Credit Control Executive 工作, 薪水, I-City Selangor 公司招聘中 - Ricebowl

Credit Control:

• Identify, reconcile and record daily collections accurately and efficiently.
• Follow up with the solicitor every week for status documentation for each case and Purchaser for financial status.
• Follow up with the end-financier for release payment advised by the solicitor.
• Ensure timely billings, collection and loan documentation.
• Senior roles: Manage and oversee the credit control functions for property projects.
• Perform other duties as and when required.

Customer Care:

• Respond promptly and professionally to customers' inquiries and complaints via phone, email or in-person.
• Provide accurate and complete information to customers in a friendly and courteous manner.
• Handle customer complaints with empathy and understanding, and escalate to the appropriate team if necessary.
• Liaise with relevant departments to resolve customer issues in a timely manner.
• Identify and report customer service issues to the management team.
• Ensure customer satisfaction by delivering exceptional service.

Qualifications

• Possess at least a Degree in Finance / Accountancy / Business Administration.
• At least 1-4 years of working experience in credit control and customer service, preferably in the Property field
• Fluent in Bahasa Malaysia and English. Fluency in Mandarin will be an advantage.
• Experience in handling sub-sales and Memorandum of Transfer (MOT) will be an advantage.
• Knowledge of Wiz system is an added advantage.
• Experience with customer service scope of job is an added advantage.
• Good interpersonal and communication skills.
• Good debts recovery skills.
• Positive, aggressive and have self-discipline.